Kuunal Kakaaiya ARM®

Lead Management and Contract Execution

Source prospective tenants and generate new leasing leads and negotiate qualified deals from inception to final execution including submission for review.
Assist the residential team in closing sales deals to ensure achievement of revenue targets set for the department and increase occupancy of the portfolio.
Prepare proposals for individual and corporate clients for new leases and provide administrative support for registration of clients by coordinating with back-office leasing (AXS) department to ensure preparation of tenancy contracts on time and per terms and conditions to support business opportunities for DHAM.
Consult with the tenant and obtain all the documentation, internal approvals as per approved P&P and DOA and update the leasing system.
Complete the checklist and circulate the documents for approvals prior to signing the lease agreement.
Develop prospective tenant pipeline in consideration with client profile, financial stability, existing availability of units etc.
Liaison with PM and Leasing Manager for approvals of new clients and provide excellent customer service and present full product knowledge to the potential clients and ensure maximum customer satisfaction.
Client Relationship Management

Understand and address clients’ needs and provide information on the most suitable real estate space, prices and ensure smooth settlement of customer issues and queries to increase customer satisfaction and retention.
Develop and maintain relationships with existing and potential customers via meetings, telephone calls, emails, and visits to prospect for new business to ensure good clientele database.
Function as a point of contact for clients - coordinate for the issuance of tenancy contracts, trade licenses and permits, assist in the timely collections of accounts receivables from partners and liaison to reconcile statements and ensure accuracy of billing to provide efficient customer service.
Data Management and Market Research

Maintain all sales and customer related documents as per internal guidelines to ensure ease of retrieval as required. Attend all leases leads generated and prepare the report analysis for Lead generation.
Check RERA indicator rate and conduct market rent survey to analyze the rent rates for neighboring properties.
Gather and analyze market data by using various methods such as social media, telephone, direct mail, or face to face customer studies.
Scan the local markets and update the management to gain a clear understanding of the market.

Reporting and other support

Prepare and submit monthly reports - call reports, lead generation reports, contract receipt reports, occupancy vs vacancy report, monthly discount and offers report.
Provide support on leasing systems to all departmental individuals and coordinate automation activities with respective departments.
Attending leads generated via Lead generation system committing to the KPI and time limit given.
Coordinate with PM team to ensure Re-instatement of Units, by selecting vacant units to be re-instated on monthly basis as required and make it ready for viewing and move in.

Manage leasing portfolio.
Monitor tenancy administration works including lease preparation, renewal, and lease restructuring.
Identify new prospective tenants for properties and develop new clients; Generate leads and interview clients to determine what kinds of properties they are seeking.
Maintain good relationship with tenants and work closely with facilities management teams.
Actively promote sales of properties through advertisement, open houses, and participation in multiple listing services.
Present properties and provided amenities in a positive way to prospective tenants. - Advertise vacant properties using a variety of media and promoting materials.
Determine the needs, living standards and economic viability of prospect customers. - Confirm rental application data and personal references.
Stay knowledgeable of the property market status and ensure proper maintenance and inspect properties periodically.
Coordinate viewing appointments with prospective Tenant and advise them on suitability and value.
Mediate between tenant and property owner to negotiate property price and close the deal.
Advice clients on market conditions, prices, legal requirements and evaluate mortgage options to help them obtain financing at the best rate and terms.
Coordinate property closings, oversee signing of documents and disbursement of funds and assist all customers with after sales support including maintenance needs or issues

Attending walk in inquiries, meet greet and KYC.
Aggressively working on KPI’s, to meet the monthly targets.
Meeting the owners and introducing them to the available services pertaining to Property Management.
Prepare Property Management Agreement for signatures.
Receiving inquiries through marketing portals. (Property Finder, Bayut, etc.)
Converting leads and closing.
Assisting clients with viewing the property.
Providing detailed information to the clients about the properties available for rent.
Negotiating and educating the clients and the owners regarding the current market by providing detailed CMA (Current Market Analysis).
Function as an intermediary between the owner and the tenant.
Ensure that documents required are complete (Booking Form, Tenant Information, Valid Passport Copy with Visa Page Residence, Emirates ID, Trade license copy for Corporate Booking, Power of Attorney for Authorize Signatory, as well as co occupant’s documents.
Informing Finance Dept. about expected tenant’s payment transfer; confirm payment clearance of tenants upon handover of properties.
Responsible for the entire process pertaining to move-in of new leases & move-out of non-renewal and early termination leases.
Maintaining all lease file systems, both in paper format and electronically for easy access.
Prepare and distribute correspondence such as memos and letters.
Monitor the key register of all the rental properties.
Send monthly renewal/non-renewal notices (90 days prior to expiry)

Property Management

To achieve maximum revenue on behalf of the company by ensuring, that all units carry as high an occupancy rate as possible.
Currently managing portfolio of more than 200 properties
Update and maintain key reports, systems and advertising portals.
Evaluating credentials of all new tenancy applicants from leasing agents, verifying all income and assets of applicants to ensure they qualify for the resident selection criteria
Lease negotiations, preparation of tenancy agreements for new leases and renewals.
To collect and monitor of rent payments and prepare documentation in the case of arrears (including
Termination notices).
Overlooking the daily maintenance requirements and operational activities with the Facilities Management Company.
Focusing on tenant satisfaction and lease compliance.
To prepare initial, final and routine (yearly) inspections reports for higher managements and landlords.
To maintain an accurate filing system so as to incorporate tenant information (tenancy agreements, relevant documentation, correspondence, etc.), building/ equipment maintenance and reports, occupancy and accounting records.
To liaise with government standards, requirements; rules and regulations are met at all times.

Leasing

Preparing and implementing policies.
Responsible for complete leasing and renewal route for properties in Dubai.
Generating maximum revenue, 10-15% more than the market.
KYC (know your customer), maximum retention of tenants.
Asset management with maximum occupancy.

Responsible for the leasing and renewal route of Fakhruddin Properties .
Sending renewal notices and following up with existing tenants for renewal and lease preparation.
Assisting walk-ins with all details of the leasing process, community's information, rent details and prices.Communicating with property management regarding special cases, move-ins, terminations and unit change.
Review the contracts and ensure all the terms and conditions on the contracts are as per FP policies.
Display excellent customer service skills, team work and understanding to achieve customer satisfaction.
Arranging viewings with prospective tenants, for the desired property.
Verifying the tenants documents, past background and confirming the tenant is genuine.
Providing assistance for DEWA connection to the tenant.
Register tenancy with EJARI through online system and provide the same to tenant.
Troubleshooting issues related to EJARI, (coordinating with ERES department), also visit personally for the same.
Respond to vacant property through register agents channel so it can occupied immediate basis.
Assure the property is ready to move in, maintenance (i.e paint, clean, pest control, A/C).
Keeping a regular check on available properties and rented properties and reporting the same to management on weekly basis.
Tracking the revenue generated every financial year and reporting to the management.
Every week conduction property survey in different sites to ensure to retain tenant.
Maintaining regular updation related to return cheque policy and procedure to Legal department.

Attending the clients via mails, calls and meeting personally.
Leasing all types of properties, (Residential, Commercial, Storage and Villas).
Providing the client with the detailed summary of property available for rent.
Discussing the rent and closing the deal suitable to the client and the company.
Accepting payments in monetary terms (Cheques & Cash)
Preparing receipts and providing the same to the clients.
Complete document control related to Leasing department.
Assemble set of documents of various units, scrutinise, verify and get the Tenancy Contract signed by the
respective owners of the units.
Assuring and Maintaining a flow chat on the documents.
Dispatching the tenant's copy to the desired destinations.
Scanning and uploading all documents in Oracle ERP system.
Maintaining hard copies of the same in the desired cabinets.
Supporting the Auditors during company audit, providing set of demanded documents.

Attending walk in clients and helping them find the desired durable looking for.
Understanding the desired product and escorting them to the desired display.
Providing demo on the durable products, explaining the benefits, advantages and features of the product. Helping and explaining customers the schemes including EMI’s, promotions & payment plans.

Gold Jewellery Sales.
Helping the customers to find their desired design.
Providing pricing and discount proportionately as per the customer and the company norms.
Taking orders for the desired jewellery as per the customer.
Following up with the customers and the workshop with relation to the orders taken from the customer.
Receiving the bill amount in terms of cash, credit card or cheque.
Providing the bill to the customer.
Purchasing Old Gold in monetary terms and exchanging it against new jewellery.

Handling the TPA (Third Party Administrator) desk, everything related to the medical insurance of the clients admitted in the hospital.
Help the clients to claim their medical insurance.
Working as a representative from the hospital for the clients and coordinating with the insurance companies to pass the claim.
Handling the appointment desk of the hospital.
Referring the clients to consult the relevant doctor according to their problems.
Scheduling the appointments, coordinating with the doctors and the clients.

Virtual Assistant to the Clients from all over the globe (mainly from Western countries) to meet all their business and personal requirements up to the mark.