Kurian Verghese

IT Manager at PCs

• United Arab Emirates
• My current job since January 2007

Oversee the development and maintenance of the IT strategic plan;
Approve vendors used by the organization and monitors their financial condition.
Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance;
Coordinate priorities between the IT department and user departments
Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels
Liaise with service providers on data exchange
Assuring the availability, continuity and security of data
Plan and direct the work of fellow IT staff.
Responsible for installation, maintenance of telecom systems including Telephone, Fax, EPABX, Internet Leased Lines, ADSL, ISDN connections and Call Monitoring system
Responsible for installation, maintenance of Digital Surveillance system & Access Control System
Responsible for installation, maintenance of Internet Security Devices
Automation of Courier Tariff, Pricing, Invoicing of credit customers
Automated the collection from cash & prepaid customers
Implemented policy on permission, rights, security on IT assets in the organization
Evaluated and implemented Handheld

IT Manager at Skycom Express

• United Arab Emirates
• January 1996 to January 2007

Head at Aptech Computer Education Indi

• United Arab Emirates
• January 1995 to January 1996

Accountable for recommending hardware and software upgrade/purchase based on requirement.
Liaise with service providers on data exchange.
Assuring the availability, continuity and security of data.
Plan and direct the work of subordinate IT staff.
System training of new recruits as well as staff from branch/franchisee offices
Management Information System support.
Responsible for installation, maintenance of telecom systems including Telephone, Fax, EPABX, Internet Leased Lines, ADSL, ISDN connections
Accountable for Information Systems Security and Internet Gateway Security.
Do Cost/Benefit analysis on Customers / Service Providers
Designed and developed software for Courier Management (Shipment Tracking, Manifesting, Delivery run sheet generation, printing and updating, Pickup register, Invoicing, Sales interface to Accounts)
Designed and developed software for Bank Deliveries (Document Tracking, Download Bank data, Delivery run sheet generation, printing and updating, Upload finished data to Bank, MIS Reports)
Designed and developed software for Prepaid-Sales (Booking Orders, Production, Issues, Payments, interface to Accounts)
Designed and developed software for Marketing (Monitor sales by customer wise, area wise, salesman wise, destination wise, region wise irrespective of periods)
Implemented IVRS for automated telephone attendance service.
Developed a software for Electronic Diary for Customer Service Agents
Developed a system for cash collection from courier boys.
Developed a system to book order for stationary, supply and usage.
Introduced bar-coded Air Waybills and bar-coded readers. This has enabled to scan all shipments at any events like in-scan, out-scan, exceptions, which helped later for tracking.
Setup LAN in offices