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Rupesh bhatia, Assistant Manager Customer Service and Sales Support

Rupesh bhatia

Assistant Manager Customer Service and Sales Support·Dawood Cargo Clearing Company L.L.C.

United Arab Emirates

Bachelor's degree, Economics, maths, Accounts, English and hindi

Work experience

Total years of experience: 23 years, 5 months

Assistant Manager Customer Service and Sales Support

October 2015 - Present

Dawood Cargo Clearing Company L.L.C.

Dubai, United Arab Emirates

October 2015 - Present

Overall Responsible for all the export shipments moving from Jebel ali.
First point of contact for all the Customer in case of any customer service issue.
Responsible for filing the rates with shipping lines for export shipment.
Responsible for all the Documentation of Export shipments.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Customer Service and Documentation Specialist.

May 2015 - September 2015

United Arab Shipping Company

Dubai, United Arab Emirates

May 2015 - September 2015

Responsible for manifesting the bill of Ladings for the export shipment from Jebel Ali and Sharjah port.
Filing of the Manifest for the Export Shipment.
Responsible for Providing the Invoices to Customer on Time.
Making Amendment on Bill of Lading as per the Customers Requirement.
Responsible for promoting the E-Commerce in the U.A.E. region.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Assistant Manager Customer Service and Sales Support

July 2012 - April 2015

Dawood Cargo clearing company LL.C

Dubai, United Arab Emirates

July 2012 - April 2015

Overall Responsible for all the export shipments moving from Jebel ali.
First point of contact for all the Customer in case of any customer service issue.
Responsible for filing the rates with shipping lines for export shipment.
Responsible for all the Documentation of Export shipments.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Assistant Manager Customer Service and Sales Support

May 2008 - June 2012

Safmarine Container line (Part of Maersk Line)

Dubai, United Arab Emirates

May 2008 - June 2012

Key Account Management

Identify and qualify new accounts; initiate plus set up professional relationships from interest generation stage up to closing.
Independently handled export documentations and Export booking received from the customers online.
Ensuring that bill of ladings are issued to the customer as per the company procedures.
Any issues related to the shipments of key clients are handled as soon as possible.
Key member in the company to promote E-commerce in the region.
Establish objectives to expand strategic business partnership.
Manage all facets of customer relationships and ensure effective execution of marketing and sales programs including achievement of assigned revenue and gross margin goals.
Performed excellent customer service skills resulting to repeat business and customer loyalty.
Displayed abilities in handling problems as opportunities and dealing with difficult challenges.
Carried out career growth by using the knowledge gained from previous experiences and by upholding dedication and commitment in work profile.
Showed flexibility in working well in cross-functional teams even under pressure with a good sense of urgency to complete multiple tasks within strict deadlines.
Noted as a quick learner who can easily understand and adapt company processes.
Consistently demonstrated resourcefulness and initiative in support of top management with flexibility in working well in cross-functional teams.
Maintained and developed strong relations with customers, colleagues and top management.
Create and integrate procedures when needed. Responsible for attending WebEX sessions and Concall.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Senior customer service executive

January 2006 - April 2008

Safmarine container line (Part of Maersk Line)

Dubai, United Arab Emirates

January 2006 - April 2008

Managing the team of 3 members which include job function of Customer Service and Export Documentation:
Co-ordination with Global Service Centre to ensure proper work flow for all the sectors.
Ensuring that Export Documentation are completed as per the Companies policy. Assisting Import Team as and when required.
Ensuring that full care is taken for Shipment Moving to U.S.A and CANADA and ensuring that World cargo release systems are updated correctly.
Responsible for promoting E-Commerce within the Mena Region.
Responsible for reducing the freight outstanding as when required.
Ensuring that specials care are taken for Imco and oog Cargo.
Ensuring that load list are sent to dubai port and operations department on time
Ensuring all imco manifest are handed over to operation department before Vsl berthing into Jebel ali.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Documentation Executive

January 2003 - December 2005

Maersk Line

Dubai, United Arab Emirates

January 2003 - December 2005

Issuing of B/L and DO’s from the Counter as per Standard Operating Procedure.
Checking the endorsement on documents before release of Import Shipment.
Checking the Bank Guarantee for Import shipment if cargo has to be released without OBL.
Issuing of NOC for Import shipment if required by the freight forwarder.
Issuance of manifest corrector from counter if required by the consignee.
Collection of money for the import shipment from the customer.
Extention of Delivery Order for the Import Shipment and collection of demurrage charges.
Filing of the Import Bills of Lading in line with Companies policies.
Applying the collected money in MLIS system .
Releasing the documents to Credit Customer and PDC Customers in line with the credit agreement signed thereby ensuring freight outstanding are under control.
Well aware of the procedure to maintain high standard of data quality for import shipment.
Well Versed with the procedure of filing the import manifestation with Dubai ports and customs.
Well aware of usage of Sea Port System for release of the delivery orders and extension of the same

Company industry:
Shipping
Job role:
Customer Service and Call Center

Education

Vikram university

April 2002

April 2002

Bachelor's degree, Economics, maths, Accounts, English and hindi

India

Skills

Accounts
Expert
Accounts
Expert
Documentation
Expert
Documentation
Expert
Sales Support
Expert
Sales Support
Expert
Customer Service
Expert
Customer Service
Expert
Customer service
Expert
Customer service
Expert
sales support
Intermediate
sales support
Intermediate
Documentation
Expert
Documentation
Expert
E COMMERCE
Intermediate
E COMMERCE
Intermediate
Accounts
Expert
Accounts
Expert
Sales Support
Expert
Sales Support
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Hindi
Expert

Training and Certifications

Training
Advanced microsoft office
Zabeel institute
Mar 2013

Hobbies

  • Cricket and reading books
    ..