Automotive Sales Adviser
Ford - Al Tayer Motors
Total years of experience :13 years, 3 Months
Greet and assist
Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car.
Understanding the characteristics, capabilities and detailed information, including comparing different competitive models.
Taking customers on test drives and demonstration vehicle features.
Building a rapport with potential customers to improve the possibility of a sale in the future.
Negotiating the final price for the sale.
Selling accessories or other services.
Liaising with the service team to ensure sold cars are prepped to a high standard and are ready for delivery within the agreed timescale.
Maintaining a customer database and communication with them.
Assisting customer with completing the relevant paperwork required for a successful sale to be processed.
Maintaining reporting structures and recording sales and inventory on our CRM software.
Collaborating with team members to reach sales targets.
Assisting with the setup of showroom and promotional displays.
Responsible for overall vision, direction and performance of activities and technical elements of the facility to deliver an excellent customer experience.
Directly, and through subordinates, manage the operations and maintenance of the facility including setting standards for acceptable levels and methods of operations; conducting inspections of areas and recommending and implementing improvements.
Promote a strong sense of teamwork by working together to positively and efficiently achieve business goals for the whole facility.
Take full responsibility of planning and all the logistics required for the execution of parties.
Partner with HR to Interview and select candidates for employment, develop training programs for all positions to ensure that standards are understood and practiced.
Monitor team performance with regards to achieving Key Performance Indicator (KPI).
Partner with contractors for installations, repair & other activities.
Monitor supplies and inventory for the facility.
Coach and motivate staff to provide the best possible customer experience, to maximize
sales opportunities and to ensure targets are achieved.
Supervise the everyday closing of sales and provide regular reports to GM.
Staying updated of developments in the industry, both internal and external, such as
changes in legislation.
Ensure compliance with local laws & regulations, identify safety concerns and implement
preventive measures.
Responsible & accountable for all actions and outcomes regarding the operations of the facility.
Assign priorities and main tasks to assistant managers and coordinators.
Assist in the development of a PR and Marketing plan in conjunction with the Sales.
Track and monitor the results of the department & individual KPI’s on a monthly basis.
Defines action plan for the store based on Mystery shopping and monitors it.
Responsible for consumer knowledge, segmentation, create, develop, train and retain a high caliber and motivated senior management team and staff.
Manages Supervisor on all proficiencies including clientele program, store operations and team development.
Ensure that the sales floor is supervised and staffing levels reflect business patterns.
Creating and coaching sales teams to become Brand Ambassadors.
Train and encourage the team to build customer loyalty and retention via impeccable customer service and follow up.
Greeting clients with warmth and professionalism.
Assessing customers' needs and ensuring that the provided product meets their expectations.
Resolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
Introduce and orient clients about the features of the product of being sold.
Receiving items from the suppliers.
Check specifications, quality and quantity of the received items
Prepare and ensure accuracy of outgoing items and make sure documents are complete.
Keep and update system database for the stock inventory and ensure accuracy of system information.
Assist in performing inventory of items as scheduled and coordinate with purchasing department to avoid non-stock.
Place the items on designated area following the corresponding shelf number as determined in the storage plan.
Follow the ‘First In First Out’ (FIFO) system for all items.
Greeted customers and assisted with purchases.
Generated sales through optimized visual merchandising, inventory availability and personalized assistance.
Maintained inventory control and merchandise stocking.
Assisted customers with their purchases and special orders.