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Kutubuddin Kutubuddin, Senior Technical Support Escalation Specialist

Kutubuddin Kutubuddin

Senior Technical Support Escalation Specialist

Minacs

Location
India - Bengaluru
Education
Bachelor's degree, Bsc Computer Science
Experience
11 years, 9 Months

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Work Experience

Total years of experience :11 years, 9 Months

Senior Technical Support Escalation Specialist at Minacs
  • India - Bengaluru
  • My current job since July 2012

Handling technical cases for Mac OS X and iOS.

Education

Bachelor's degree, Bsc Computer Science
  • at Bundelkhand University Jhansi
  • June 2011
High school or equivalent, Pre University Collage Karnataka State Board
  • at Ghalibh Education Society Bangalore
  • March 2008
High school or equivalent, Primary School
  • at Peenya Government School
  • March 2004

Specialties & Skills

PC Networking
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JMF
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Root Cause Analysis
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Apple Remote Desktop
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Mac OS X
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Mac OS X 10.12.4 Senior Technical Support
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Mail troubleshooting.
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Security updates on Mac.
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Time Machine Backup Management.
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Root level data recovery on Mac.
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Parallels Desktop and VMware on Mac.
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Root level password and security management on Mac.
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Printers and Scanners configuration.
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JMF Casper knowledge and image creation.
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Handling multiple users on network to secure the networking activities.
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File sharing between Mac and Windows.
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Hardware failure analysing skills on all Apple products Such As Mac portables, Desktop and iOS.
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People management skills.
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Configuring ADS on Mac.
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Apple Hardware DiagnosticTest on all Apple products.
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Languages

English
Expert
Hindi
Native Speaker
Kannada
Native Speaker

Memberships

Concentrix
  • Sports and Fun Activity
  • October 2016

Training and Certifications

A+ N+ (Training)
Training Institute:
CBIT
Date Attended:
March 2008
Duration:
6 hours

Hobbies

  • Travelling, Listening to music, gymming, Arm wrestling, online reading, gardening,
    Active participation at every activity conducted in my organisation.