Kyla Shane Andres

• Customer Interaction & Engagement- Respond to customer inquiries via phone,
email, chat, or in person. Identify customer needs and suggest appropriate
products or services. Maintain a positive and professional attitude toward
customers at all times.
• Sales & Product Promotion- Present, promote, and sell products or services using
solid sales techniques. Upsell or cross-sell additional products to meet customer
needs. Achieve or exceed sales targets and KPIs set by the company.
• Order & Transaction Management- Process sales transactions and issue invoices
or receipts. Handle order placements, tracking, and follow-ups. Ensure smooth
processing of returns, exchanges, or complaints.
• Customer Relationship Management- Maintain accurate records of customer
interactions, inquiries, and transactions. Build long-term relationships with new
and existing clients. Follow up with leads and prospects to nurture them through
the sales process.
• Market & Product Knowledge- Stay updated on product knowledge, features,
pricing, and promotions. Provide feedback to management on customer trends,
competitor activity, and product performance. Attend training sessions or team
meetings to enhance sales skills.
• Problem Solving & After-Sales Support- Resolve product or service issues
effectively and escalate when needed. Assist in troubleshooting customer concerns
and provide timely solutions. Ensure high customer satisfaction and retention.

(PH)
• Recruitment & Hiring Support- Assisting in job posting ads, schedule interviews,
communicate with candidates, prepare pre-employment requirements and
documentation.
• Employee Records & Documentation- Maintain accurate and up-to-date
employee files and databases. Process employment contracts, ID issuance, and
HR-related forms. Ensure compliance with data privacy regulations in
recordkeeping.
• Onboarding & Orientation-Prepare welcome kits and orientation schedules for
new hires. Assist in conducting initial orientation and induction sessions.
Coordinate with departments for equipment, seating, or access setup.
• Timekeeping & Attendance-Monitor attendance records and leaves of absence.
Assist in the preparation of timesheets and leave reports. Coordinate with payroll
or finance for accurate salary processing.
• Employee Relations & Communication-Respond to routine HR inquiries from
staff. Assist in organizing internal events, trainings, or wellness activities. Support
HR officers in employee engagement activities.
• HR Reports & Administration-Assist in preparing HR-related reports and
presentations. Help track KPIs like turnover, headcount, or training hours. Order
HR supplies and maintain confidentiality of sensitive information.

• Customer Engagement & Selling-Greet and approach customers in a friendly and
professional manner. Understand customer needs and recommend suitable
products or services. Present and demonstrate product features and benefits.
Upsell or cross-sell when appropriate to maximize sales.
• Sales Targets & Reporting-Meet or exceed daily, weekly, or monthly sales targets.
Track and report individual sales performance. Process transactions and handle
returns or exchanges when necessary.
• Product Knowledge & Inventory-Stay updated on product knowledge, pricing,
and promotions. Check inventory levels and coordinate with stockroom or supply
chain. Ensure correct product labeling and pricing on the sales floor.
• Customer Service & After-Sales Support-Handle customer inquiries, complaints,
and feedback with professionalism. Provide after-sales service and follow-up for
repeat business. Build and maintain long-term customer relationships.
• Administrative & Store Duties-Maintain cleanliness and visual merchandising
standards. Help with stock arrangement, restocking, and inventory checks.
Operate point-of-sale (POS) systems and issue receipts/invoices.