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Kyra Francine, Passenger Service Assistant

Kyra Francine

Passenger Service Assistant·Shaman Air Inc. Sibulan National Airport,

Philippines

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 0 years, 6 months

Passenger Service Assistant

January 2026 - Present

Shaman Air Inc. Sibulan National Airport,

Dumaguete, Philippines •Remote

January 2026 - Present

reduce boarding delays and ensure efficient flow
Company industry:
Airlines

Food & Beverage Intern

January 2025 - January 2025

Headland Hotel – Swire Hotels

Sai Kung, Hong Kong

January 2025 - January 2025

• Delivered culturally sensitive, premium service to 800+ international guests daily across 3 F&B outlets (T North Café
Company industry:
Airlines

Education

St. Paul University

January 2025

January 2025

Bachelor's degree, Tourism Management

Philippines

Skills

AVIATION SAFETY
Intermediate
AVIATION SAFETY
Intermediate
AVIATION
Intermediate
AVIATION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CULTURAL SENSITIVITY
Intermediate
CULTURAL SENSITIVITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMERGENCY PROCEDURES
Intermediate
EMERGENCY PROCEDURES
Intermediate
INTERCULTURAL COMPETENCE
Intermediate
INTERCULTURAL COMPETENCE
Intermediate
JOURNALISM
Intermediate
JOURNALISM
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
PROCEDURE DEVELOPMENT
Intermediate

Languages

English

Expert

Filipino

Beginner

Tagalog

Native Speaker

French

Native Speaker

Training and Certifications

Certifications
Certificate of Competence
Certificate of Attendance – Cruise and Hospitality Industry Update
French for Cabin Crew
Cabin Crew Interview, Personality Development & Public Speaking
Airline Business Operations & HR Management
In-Flight Food Service, Etiquette & Grooming
Emergency Drills & Safety Procedures
– Batch 12 Cabin Crew Readiness Program

Hobbies and interests

Community Service
Volunteering
Wellness
Fitness
Learning
Guest Experience
Hospitality
Cultural Exploration
Travel