Simona Kopačová

Responsible for the overall management of the fitness center with full accountability for financial performance, membership growth and daily operations. Led a team of 8-12 employees, established performance standards, and optimized internal processes to increase operational efficiency and service quality.
During my tenure revenue increased by 18% year-over-year and the membership base grew by 25%. By introducing new services and implementing a proactive sales approach I increased the average customer value by 15% and improved member retention by 20%.
Oversaw pricing strategy, marketing activities, cost control supplier negotiations and ensured compliance with operational and safety standards.

Designed and delivered individualized training programs based on clients goals and physical condition. Conducted oneonone and small group training sessions with a strong focus on proper technique, safety and measurable progress. Regularly evaluated results and adjusted programs to maximize effectiveness. Actively sold training packages and built long term client relationships.