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Lady Joy  Galerio, Collection Specialist

Lady Joy Galerio

Collection Specialist·ADMEREX SOLUTIONS INC

United Arab Emirates

Diploma, Management

Work experience

Total years of experience: 6 years, 8 months

Collection Specialist

January 2018 - September 2018

ADMEREX SOLUTIONS INC

Philippines

January 2018 - September 2018

•Follow up payments recently contacted during collection.
•Helping the client in finding possible solutions to make the payment on time
With minimum interest.
•Receiving in bound calls for clients concerns and problems.

Company industry:
Banking
Job role:
Accounting and Auditing

Receptionist Cum Admin Assistant

February 2016 - January 2018

Admerex Solution Incorporated

Manila, Philippines

February 2016 - January 2018

• Well knowledgeable about the company
• Greeting the customers/applicants and assisting them with questions they have in mind about the company.
• Answering the phone and direct calls to the correct offices.
• Filing and maintain paper or electronic documents and records.
• Maintains working relationships and communicates with all departments.
• Check visitors in and direct or escort them to specific department.
• Handle incoming and outgoing mail.
• Schedule and confirm appoinments and maintain event calendars.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Crew Trainer

February 2012 - February 2016

GOLDEN ARCHES DEVELOPMENT CORPORATION McDonalds WCC

Manila, Philippines

February 2012 - February 2016

- training new employees and cross training current employees to other stations.
- makes sure the only quality products will be served to the guest.
-makes cold and hot drinks e.g. frappe, coffee, sodas, floats, sundaes.

Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Education

St. John Bosco Institute of Arts and Sciences

September 2018

September 2018

Diploma, Management

Philippines

Skills

CAJERO
Beginner
CAJERO
Beginner
COMPUTER SKILLS
Intermediate
COMPUTER SKILLS
Intermediate
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
HABILIDADES DE COMUNICACIóN
Beginner
HABILIDADES DE COMUNICACIóN
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
NEXT
Beginner
NEXT
Beginner
POS
Intermediate
POS
Intermediate
QUALITY
Intermediate
QUALITY
Intermediate

Languages

English

Intermediate