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laith al dabain , Head of Operations

laith al dabain

Head of Operations·Quadra Bay

Jordan

Diploma, busines mamagment

Work experience

Total years of experience: 19 years, 7 months

Head of Operations

March 2024 - Present

Quadra Bay

Amman, Jordan

March 2024 - Present

• Spearhead operational strategy, business planning, and cross-functional coordination aligned with corporate
expansion goals.
• Directed successful launch of the companys new corporate office in Egypt — managing site selection, talent
acquisition, and full operational rollout.
• Oversee performance monitoring, workforce optimization, and process enhancement initiatives.
• Foster a culture of accountability and continuous improvement across all departments.
Company industry:
Business Support Services

Head of Operations

March 2024 - Present

Quadra Bay,

Amman, Jordan

March 2024 - Present

• Successfully launched the companys new office in Egypt, overseeing site selection,
recruitment, and full operational implementation.
• Spearhead operational strategy, business planning, and cross-functional coordination to align
execution with corporate goals.
• Oversee performance monitoring, resource optimization, and process enhancement while
fostering a culture of accountability and continuous improvement.
Company industry:
Business Support Services
Job role:
Management

Operations Manager

January 2023 - March 2023

Abo Odeh Bros

Amman, Jordan

January 2023 - March 2023

• Managed full operational cycle including budgeting and forecasting
• Led recruitment, performance management, and team development
• Improved operational efficiency and compliance standards
• Streamlined workflows and reduced inefficiencies, ensuring adherence to company policies
Company industry:
Food & Beverage Production

Brand Delivery & Operations Manager

January 2019 - January 2023

Alshaya Group

Amman, Jordan

January 2019 - January 2023

• Oversaw end-to-end operational delivery for a diverse portfolio of retail brands across multiple stores in Jordan,
ensuring alignment with corporate quality and customer service standards.
• Championed cross-functional collaboration to optimize staffing structures, enforce cost controls, and improve
reporting accuracy.
• Refined SOPs and empowered retail management teams, driving measurable improvements in operational efficiency.
Company industry:
Retail & Wholesale
Job role:
Management

Brand Delivery & Operations Manager

January 2019 - January 2023

Alshaya Group,

Amman, Jordan

January 2019 - January 2023

• Oversaw end-to-end operational delivery for multiple retail brands, ensuring alignment with
company standards and service objectives.
• Championed cross-functional collaboration to optimize staffing, cost control, and reporting
accuracy.
Company industry:
Retail & Wholesale

Product & Sales Manager

January 2016 - January 2019

Alshaya Group

Amman, Jordan

January 2016 - January 2019

• Managed full product lifecycle including planning, merchandising, and promotions
• Increased sales through upselling, promotions, and product optimization
• Analyzed sales data to drive performance improvements
• Coordinated with supply chain and operations teams
Company industry:
Retail & Wholesale
Job role:
Sales

Product Manager

January 2016 - January 2018

Alshaya Group,

Amman, Jordan

January 2016 - January 2018

• Led merchandise planning and visual merchandising for Victorias Secret stores, aligning with
brand identity and business goals.
• Drove sales growth through effective floor planning, trend analysis, and product-placement
strategies.
Company industry:
Retail & Wholesale

Product Manager – Victoria's Secret

January 2016 - January 2018

Alshaya Group

Amman, Jordan

January 2016 - January 2018

• Led merchandise planning and visual merchandising strategies, ensuring alignment with global brand identity and
regional business objectives.
• Drove sustained sales growth through floor planning, market trend analysis, and strategic product placement.
Company industry:
Retail & Wholesale
Job role:
Management

Gallery Manager

January 2012 - January 2015

La Storia Tourism Complex,

Madaba, Jordan

January 2012 - January 2015

• Directed gallery operations and mosaic sales, ensuring product quality and superior customer
service.
Company industry:
Media Production

Gallery Manager

January 2012 - January 2015

La Storia Tourism Complex

Amman, Jordan

January 2012 - January 2015

• Directed daily gallery operations and mosaic sales, ensuring product quality control and exceptional customer
experience.
Company industry:
Media Production
Job role:
Management

Sales Supervisor

January 2007 - January 2012

Arts River,

Madaba, Jordan

January 2007 - January 2012

• Supervised sales operations for a team of sales professionals, ensuring top-quality customer
interactions and performance.
Company industry:
Other Business Support Services

Sales Supervisor

January 2007 - January 2012

Arts River

Amman, Jordan

January 2007 - January 2012

• Supervised sales operations and managed a team of professionals, ensuring compliance, performance excellence,
and high customer satisfaction.
Company industry:
Other Business Support Services
Job role:
Sales

Sales Representative

January 2005 - January 2007

Dunes Club Amman,

Amman, Jordan

January 2005 - January 2007

• Supported the clubs sales and marketing operations, contributing to the success of sales
campaigns.
Company industry:
Hospitality & Accomodation

Education

Arab Trainers Union

January 2023

January 2023

Diploma, busines mamagment

Jordan

Arab Trainers Union

January 2023

January 2023

Bachelor's degree, Administration And Business Administration

Jordan

Arab Trainers Union

January 2023

January 2023

Bachelor's degree, Administration And Business Administration

Jordan

Skills

COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RESOURCE ALLOCATION
Intermediate
RESOURCE ALLOCATION
Intermediate
SITE SELECTION
Intermediate
SITE SELECTION
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESTRUCTURING BUSINESS
Intermediate
RESTRUCTURING BUSINESS
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
ACCOUNTABILITY
Intermediate
ACCOUNTABILITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
POLICY ENFORCEMENT
Intermediate
POLICY ENFORCEMENT
Intermediate

Social profiles

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
International Computer Driving Licence
Interior Design Certification
Introduction to Human Resources Management
ICDL
Interior Design
Introduction to Human Resources Management
ICDL Certification
Introduction to HR Management
ICDL Certification
Introduction to HR Management