Administrator & Customer Relations Executive
Crystal Bright Real Estate
Total years of experience :3 years, 9 Months
• Handle and execute day-to-day operations of residential properties.
• Answer and respond to customer services requests and inquiries.
• Process customer work orders, needs and requirements
• Interact and ensure smooth relationship between tenants and owners.
• Provide lease administration for the residential properties
• Prepare financial reports and statements relating to real estate.
• Manage the CRM tools and other advertisement portals.
Process rent payments and condominium dues.
• Inquire about late payments and assists in handling any eviction issues
• Interview new prospective tenants and gives tours of property.
• Process applications, conducts credit checks and calls references.
• Distribute and collects leases and ensures that all required legal documents are signed.
• Address and promptly resolves questions, requests, and complaints from tenants.
• Create and distributes marketing materials for the property management company.
• Inspect property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants.
• Attend to necessary repairs and maintenance.
• Assist in hiring a grounds crew and other staff necessary for the upkeep of the property.
• Manage budgets and accounts.
• Report any problems or issues to property manager.
• Manage records and files of current tenants.
• Respond to emergency maintenance or safety calls.
Accounts:
• Document financial transaction by entering accounts information.
• Recommend financial actions by analyzing accounting options.
• Guiding clerical staff by coordinating activities and answering questions.
• Secure financial information by completing database backups.
• Prepare payments by verifying documentation and requesting disbursements.
Coordinate sales team by managing schedules, filing important documents and communicating relevant information
•Ensure the adequacy of sales-related equipment or material
•Respond to complaints from customers and give after-sales support when requested
•Store and sort financial and non-financial data in electronic form and present reports
•Handle the processing of all orders with accuracy and timeliness
•Inform clients of unforeseen delays or problems
•Monitor the team’s progress, identify shortcomings and propose improvements
•Assist in the preparation and organizing of promotional material or events
•Ensure adherence to laws and policies