Performance Appraisals & OD Section Head
Almana General Hospital
مجموع سنوات الخبرة :24 years, 8 أشهر
To set up the new section under HR
To devise and implement policies and strategies for the development of departmental performance matters & organization development
To devise and implement policies and strategies for the design, development, implementation and monitoring of pan hospitals and at units service delivery
performance standards; which are department specific
Setting the strategic and operational direction for Learning & Development function
Design & Implement performance Appraisal System
Project Lead for Proposed LMS
Design & Implement Training Policy & Procedure
Work closely with management on Employer Branding activities through T & D Trainings
Plan, develop, & provide training and staff development programs for non clinical departments
Develop in-house trainers through Train The Trainer program
Analyze existing training programs
HR Trainings as per JCI, CBAHI
Facilitate Corporate Orientation for new Joinees
Training MIS
Training Needs Analysis
Identify training and development needs within the organization through job analysis, appraisal formats and regular human resource department training.
Designing and expanding training and development programs based on both the organisation’s and the individual’s need.
Responsible for all Learning and Development needs assessments.
Quality & Learning Consultant - (NABH - Single Specialty Hospital - Eye & Dental Care) (May 2011 Onwards)
KRAs
The hospitals operate at multiple locations. Working on accreditation programme for all locations
1. ROM, FMS, HRM, PRE Standards & Preparing SOPs
2. Management Development Training Programs & Talent Pool Management Trainings
AGM / Head - Talent Development -Yashoda Hospitals (Sept -2010 - May 2011) Reporting to CEO
KRAs
1. Inculcate Organization Culture (OB, OD, OC Trainings)
2. Implemented role based online PMS (standardized across all units)
3. Behavioral Competency Mapping & Talent Pool Management Trainings
4. Training Administration (MIS. Calendar, Effectiveness Etc)
5. Management Development Programs & Change Management & NABH Initiatives
• Align leadership, medical and non-medical, with the hospital mission, vision, & strategic objectives.
• Developed Performance Improvement with NABH standards as the driving force behind processes.
Reporting to CHRD
KRAs
1. Inculcate Organization Culture (OB, OD, OC Trainings) As part of NABH - ROM Standard
2. Talent Pool Management Trainings & Cross functional Multitasking Training Identification
- Frontline Service Delivery for Flagship Hospital & Hyd Units
- Quality & NABH related trainings - Non Clinical & Domain - As part of NABH - ROM & HRM Standard
3. Monitoring training & Training MIS Analysis - As part of NABH - ROM & HRM Standard
4. SOPs & NABH Training Initiatives (non-clinical areas) & Quality MIS with Quality Dept
5. Management Development Programs & Change Management & NABH Initiatives
6. Part of Quality Audit Team for - ROM, FMS, IMS, PRE, HRM, CQI -biomedical, HIC(Wards)
7. Experiential, Behavioral, Organization Culture & Development Webinars, Seminars & Workshops
8. Behavioral Competency Mapping
Currently Implementing Lean& Six Sigma Green Belt Projects @ CARE Hospitals in Billing
Coordinated Oracle - ERP for HR & Marketing Departments
Reporting to Project Head
1. Coordinated & confidently handled Content Writers & Graphic Designers for developing &
delivering quality-training materials & Adhered to TAT
2. Proactively coordinated with 2 sets of SMEs, Content Writers & Graphic Designers
3. Contributed largely in developing accepted Content & Enhanced Content Outline
Manager Process Training - (With an eAccounting BPO) Reporting to CEO
KRAs
1. Designed and Duplicated Process at various levels - Pan India
2. Implemented Training Strategies & Policies of eMPOwer & MPO Inc (Process & Soft Skills)
3. ‘Train the Trainers’ Workshops, Monitored & Mentored - Before-During-After OJTs
4. Created Skill & Knowledge Objectives &Outlined & Designed Object oriented Courses
5. Setup a QA Team of 60 (Trained & Mentored) As per MPO Quality Standards
Manager Training - (With Call Center) Reporting to VP HR
1. Initiated Curriculum Design & Materials Preparation & Training MIS reports
2. Trained Teams on Soft Skills, Product & Process Training& Cross Culture Training
3. Administered Sales and Development Training for a 100 strong work force for HCL @ SMPL
4. Overseen Quality Control procedures for selective campaigns As per Call Quality Standards
Medical Transcription - AM English, Transcription rules, V & A Training, Written Skills, MS Skills
Soft Ware - Spoken English, grammar, Behavioral Skills, Interview Skills
CAll Centers - AM English Spoken & Written, V & A Training, Sales Training, Etc