SOFTWARE TEST ENGINEER
SATYAM COMPUTER SERVICES LTD
Total years of experience :7 years, 10 Months
were to analyze Business requirements and interacted with software developers to understand the application functionality.
•Writing test cases, Executing test cases, Defect logging, Client interaction, Updating the status,
•Well versed with Window-based Software’s.
•Good knowledge on banking services.
•Experience in preparing Weekly status.
•Excellent analytical and problem solving skill, strong communication skills, self-starter and ability to work independently as well as a part of a team.
•Quick learner and adapts to new environment easily. Having multifield exposure through the experience.
•Certified by International Software Testing Qualification Board(ISTQB
:-
•Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
•Attending the Inbound and Outbound calls from the customers and giving solutions to them.
•Lodging the Customer’s complaint and solving the issues.
:-
•Communicating with customers over the phone.
•Explaining the products and make the customer to understand.
•Booking the appointments and making the notes of data for follow up call.
•Logging all the phone calls and updating customer records with comments.
with 72% from Madurai Kamaraj University.