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Michelle Ferreras, human resources coordinator

Michelle Ferreras

human resources coordinator·Emaar

United Arab Emirates

Bachelor's degree, COMPUTER SCIENCE

Work experience

Total years of experience: 19 years, 0 months

human resources coordinator

October 2023 - Present

Emaar

Dubai, United Arab Emirates Hybrid

October 2023 - Present

Duties & Responsibilities
• Responsible for facilitating the smooth integration of new employees into the organization.
• Verifying all candidates documents once file received from recruiter and apply visa accordingly.
• Following up with GRO/Visa processing team on the visas applied to avoid delays with onboarding the
candidate.
• Updating the Onboarding tracker on candidate status.
• Preparing Accommodation Move In (for live in staff only) and Induction Program/Joining formalities once candidate visa has been approved.
• Arranging flights (for Overseas hired only) candidates and making sure flight ticket invoices are uploaded on candidate files.
• Requesting IT access activation requests before candidate joining date and new recruitment set up emails shared to their line managers.
• Ensuring that new employees joining the Company are well taken care of for them to smoothly settle down within the business.
• Managing the end-to-end onboarding process ensuring a great experience for new employees

Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Senior Operations Officer - Document Control

January 2017 - April 2023

Providence Administration Services

Dubai, United Arab Emirates

January 2017 - April 2023

Company industry:
Financial Services
Job role:
Administration

Document Controller / Administrator

October 2013 - January 2017

ISG Middle East

Dubai, United Arab Emirates

October 2013 - January 2017

• Gathering information for implementing the new project
• Collecting inputs from clients
• Listing out the documents and documenting the project details
• Explaining the Project Plan to internal execution team
• Submission of documents and creating Transmittal through ISG System Document Control.
• Describing and creating the Acknowledge letters for the clients through ISG System Document Control
• Tracking the pending documents through weekly progress reports
• Notifying the involved party for tacking appropriate action on the pending documents
• Manual follow up with the clients internal team to get an expected schedule for all pending documents
• Export of As-Built files in the customer required format
• Sign-off from the customers with clear specifications of retention of Archives

Company industry:
Construction & Building
Job role:
Administration

PROJECT SECRETARY

July 2012 - October 2013

DECOVISION

Abu Dhabi, United Arab Emirates

July 2012 - October 2013

• Provide full secretarial and admin support to the project team and department to ensure
the smooth running of the department operations
• Maintain records of Engineers and assist in their movements
• Take minutes of meeting and maintain records for the operations and project team
• Develop and maintain document control processes for the efficient management
• Maintain a proper and user friendly filing and document control system for recording and
tracking of all documents for the project team and department
• Support the officers and project team in daily admin roles and assist to keep stock of
stationary supplies for the department
• Perform data-entry, recording, printing and filing duties
• Undertake any ad-hoc admin projects/duties as required
• Coordinate travel arrangements inclusive of air-ticket, hotel accommodation, visa
arrangements, claims etc
• Assist to check and verify staff claims and invoices for project team
• Prepare and raise purchases requisition for purchase of office equipments for new staff

Company industry:
Interior design
Job role:
Secretarial

Data Entry Controller cum Secretary

September 2011 - February 2012

abu dhabi ship building (adsb)

Abu Dhabi, United Arab Emirates

September 2011 - February 2012

Duties & Responsibilities:

 Data Conversion (Software: MS EXCEL, DATA LOADER, AVEVA MARS, PL/SQL DEVELOPER)
 Standardize, Validate, Fomat, Crosscheck all module assigned for aveva mars conversion.
 IT Helpdesk Assistant: (INJAZAT SERVICE DESK). answering calls and complains of all affected user of aveva mars. Giving them their mars access details and updating INJAZAT SERVICE DESK to all assigned by SAHL to Aveva Mars. Sending Emails to affected user for feedback.
 Data Entry in Delivery Request List using aveva mars.
 User Rights access using PL/SQL Developer.

Company industry:
Shipping
Job role:
Secretarial

GUEST RELATIONS OFFICER

September 2008 - September 2010

one & only royal mirage hotel

Dubai, United Arab Emirates

September 2008 - September 2010

To assist the Guest Relations Manager in all aspects pertaining to the Guest Relations Department. The Guest Relations Officer is also to provide a high profile of quality guest services. He/she must be capable of handling all complaints and problems to the guest's satisfaction

Company industry:
Hospitality & Accomodation
Job role:
Administration

MEDICAL SECRETARY

November 2007 - August 2008

naag malabanan optical clinic

Philippines

November 2007 - August 2008

Take case histories from patients & prepare things to be use by the doctor in refracting eye of the patients. Keep records, file & fax documents, take care of mails, receive & place telephone calls, do all clerical works and operate a computer to process, store or retrieve data records of patients.

Company industry:
Medical Clinic
Job role:
Secretarial

CONCIERGE OFFICER

March 2006 - November 2007

pacific plaza towers condominium

Philippines

March 2006 - November 2007

The Concierge Officer is an integral part of the Housing Department service. To provide a customer orientated concierge service and to meet targets and standards set by the Housing and Property Services Department.
Providing a full and comprehensive reception service including, receiving and directing visitors to the complex and recording details of tradesmen and any other services carried out with the designated Concierge area.

Company industry:
Real Estate
Job role:
Customer Service and Call Center

POLICY/DATA PROCESSOR

June 2005 - October 2005

PHILAM LIFE INSURANCE INC.

Philippines

June 2005 - October 2005

Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.
Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages. File and Fax documents.

Company industry:
Insurance & TPA
Job role:
Secretarial

Education

STI Computer COLLEGE

April 2003

April 2003

Bachelor's degree, COMPUTER SCIENCE

Philippines

Graduate with ACADEMIC HONORS. CIVIL SERVICE COMMISSION EXAM PASSER (OCTOBER 28,2007). Studied FRENCH Class ( Beginner 1) – ETON institute in Dubai,UAE (2009-2010).

Skills

Office Work
Expert
Office Work
Expert
Document Control
Expert
Document Control
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Data Administration
Expert
Data Administration
Expert
Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
MS WORD
Expert
MS WORD
Expert
PL/SQL DEVELOPER
Intermediate
PL/SQL DEVELOPER
Intermediate
DATA LOADER
Expert
DATA LOADER
Expert
MS POWERPOINT
Expert
MS POWERPOINT
Expert
OPERA HOTEL SYSTEM
Expert
OPERA HOTEL SYSTEM
Expert
PL/SQL DEVELOPER
Intermediate
PL/SQL DEVELOPER
Intermediate
FIDELIO
Expert
FIDELIO
Expert
AVEVA MARS ORACLE
Expert
AVEVA MARS ORACLE
Expert
MS EXCEL
Expert
MS EXCEL
Expert
Office Work
Expert
Office Work
Expert
Document Control
Expert
Document Control
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Data Administration
Expert
Data Administration
Expert
Microsoft Office Applications
Expert
Microsoft Office Applications
Expert
Oracle HR
Expert
Oracle HR
Expert
Salesforce.com
Expert
Salesforce.com
Expert

Languages

English
Expert
French
Beginner

Training and Certifications

Certifications
Certified Human Resources Management Professional
American Certification Institute
May 2025
Certified Human Resource Managemet Professional
American Certification Institute
May 2025
CERTIFICATE OF ELIGIBILITY
CIVIL SERVICE COMMISSION
Oct 2007 - Oct 2007

Training
Risk Assessment and Method Statement (RAMS) Process Training
ISG Middle East LLC
Apr 2016
Introduction to Green Building and LEED Core Concepts Training
ISG Middle East LLC
Apr 2016
Workplace Safety Interactive
ISG Middle East LLC
May 2015

Hobbies

  • Watching Movies
    Academic Honor Awardee