Clinic Operations Manager
Atlas Spinal Center
Total years of experience :5 years, 8 Months
Managed staff, patient flow, patient scheduling, financial settlements, medical reports
Handled staff recruitment, performance evaluations, leaves, etc
Handled all patient complaints, conducted patient satisfaction surveys
Consolidated daily transaction reports, weekly conversion and monthly performance reports
Ensuring compliance with Dubai Healthcare City ( DHCC )standards and conducting DHCC quality audits
Coordinating with insurance companies for patent reimbursement purposes
Achievements/Contributions
Reduced patient turnaround time from an average of 30 minutes to 22 minutes by bringing operational efficiencies
Reduced patient waiting time from an average of 8 to 5 minutes by training staff and introducing system alerts
Developed policies and procedures manual for the clinic
Developed and monitored key performance indicators
Increased patient volumes by 8% and patient conversions by 11% by offering phased treatment and flexible financial settlement options to patients
Developed and monitored key performance indicators for the clinic
Developed and monitored hospital budgets.
Worked with the hospital management team, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization of human resource, equipment and space
Participated in the development of Hospital Goals, obtaining updates and reviewing performance of departments against their respective goals and objectives
Participated in business process improvement projects to identify root cause and eliminate recurring problems
Reviewed customer feedback, customer complaints and customer satisfaction surveys
Managed the Hospital Operating Team (HOT), coordinating with relevant departments on operational issues.
Achievements/ Contributions
Revamped the process of Administrator on-call in the Hospital by convincing senior leadership to appoint full time Administrator
Increased cafeteria’s seating capacity from 450 to 550 persons by changing the layout and making other minor tweaks.
Achieved ISO 9001:2008 Quality Management Systems Certification
Developed Hospital Goals and ensured timely completion of all projects
Worked as a Relationship Manager, reporting to the Unit Head.
Managed a diversified portfolio of over PKR 15 billion comprising of 15 clients.
Managed key relationships with the existing and potential corporate clients with a view to further leverage business and broaden the portfolio size with an objective to maximizing profitability supported by proper risk mitigating tools.
Worked towards optimal utilization of the sanctioned limits as well as emphasizing on increasing ancillary business from new and existing customers.
Supervised operational issues arising at the branch level and rendering various banking services to the customers.
Prepared comprehensive credit proposals based on systematic risk analysis and customer needs
Worked as a Faculty member, reporting to the Principal.
Taught business studies to A-level students at College Of Accounting And Management Sciences.
I have completed my MBA, majoring in Finance from Institute of Business Management (College of Business management). I did my internship at ABN AMRO Bank.
My major courses were Accounting, Economics, Management, Maths