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Lama Almihbas, Administrative assistant

Lama Almihbas

Administrative assistant·TAMWEEL ALOULA

Saudi Arabia

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 5 years, 0 months

Administrative assistant

January 2025 - January 2026

TAMWEEL ALOULA

Khobar, Saudi Arabia

January 2025 - January 2026

Managed customer service operations and administrative workflows to ensure efficient handling of financial
transactions across multiple departments, improving service quality and response time
Coordinated financial customer requests and directed them to relevant departments (Administrative, Legal,
Collection, Finance, and Technical Support)
Followed up on requests with internal departments to ensure timely processing and resolution
Handled and monitored Saudi Central Bank complaints, ensuring full compliance with regulations and proper
closure
Utilized customer service systems to track requests, manage tickets, and monitor performance efficiently
Prepared periodic reports highlighting request status, performance metrics, and service quality
Company industry:
Financial Services
Job role:
Administration

Customer Service Specialist

January 2023 - January 2024

NAS Human Resources Company

Hail, Saudi Arabia

January 2023 - January 2024

• Managed full branch operations, including daily administrative and operational follow-up.
• Maintained financial and operational records using Excel spreadsheets.
• Prepared, issued, and followed up on contracts through CRM systems.
• Handled customer service requests and resolved operational issues.
• Monitored labor documentation, residency renewals, and related administrative procedures.
Company industry:
Human Resources Outsourcing
Job role:
Customer Service and Call Center

Technical Support Engineer (Cooperative Training)

January 2022 - January 2023

Ministry of Education

Hail, Saudi Arabia

January 2022 - January 2023

• Provided technical support for computer systems and basic network issues.
• Assisted in troubleshooting hardware and software problems.
• Prepared official letters, reports, and administrative tables.
• Monitored attendance records and submitted follow-up reports to department management.
• Supported daily administrative operations within the department.
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Sales Officer

January 2020 - October 2021

Al Safa Medical Pharmaceutical Company

Riyadh, Saudi Arabia

January 2020 - October 2021

• Conducted inventory checks and closing procedures.
• Managed sales records and account reconciliation.
• Organized product displays and promotional materials.
• Supported sales operations and showroom arrangement activities.
Company industry:
Sales Outsourcing
Job role:
Sales

Education

University of Hail

January 2023

January 2023

Bachelor's degree, Software Engineering

Saudi Arabia

GPA (point): 3.4 out of 4

GPA (point): 3.4 out of 4

Graduation Project: Educational supervision website serving schools, supervisors, and parents | Grade: Excellent

Skills

Administrative Support
Expert
Administrative Support
Expert
Hardware Engineers
Expert
Hardware Engineers
Expert
Administrative Assistance
Expert
Administrative Assistance
Expert
Technical Support
Expert
Technical Support
Expert
Data Analysis
Expert
Data Analysis
Expert
Project Management
Expert
Project Management
Expert
System Administration
Expert
System Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Customer Service
Expert
Customer Service
Expert
COMPUTER PROGRAMMING
Expert
COMPUTER PROGRAMMING
Expert
COMPUTER SCIENCE
Expert
COMPUTER SCIENCE
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
Administration
Expert
Administration
Expert
Power Bi
Expert
Power Bi
Expert
Accounting
Intermediate
Accounting
Intermediate
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administrative
Expert
Administrative
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Memberships

Saudi Council Of Engineers

Software Engineer

September 2024

Training and Certifications

Certifications
Private Driving License
Optical Dispensing
Data Science and Artificial Intelligence Track
Data Analysis Track
Data Entry and Word Processing
Data Entry and Word Processing Course
Training
Data Analysis
Tuwaiq Academy
Jul 2025

Hobbies

  • Data Analysis
    حصلت على دورة تحليل البيانات من منصة سطر التابعة لمنصة طويق في مسار تحليل البيانات في السعودية .