Customer Care and marketing presentator
Crepaway
Total years of experience :3 years, 5 Months
Responsible for hiring, training and supervising Call Center staff to ensure that productivity goals are achieved and deadlines met.
Handling customer complaints
Responding to customer email or telephone inquiries.
Ensuring high quality and accuracy of work from call center staff.
Putting together daily performance reports for senior managers.
Liaising with the Call Center management team to monitor the effectiveness of service policies and practices.
Troubleshooting any operational problems.
Providing leadership, management and guidance for call center staff
Managing the team effectively to ensure achievement of target and performance
Conducting staff performance reviews.
A fresh graduate with a gpa of 3.82 and name listed on the honor. e Volunteer with I-Lead (Inspirational Leadership-Training company that works on Youth empowerment through Soft Skills Trainings and tools to develop the Comunity) § Catering Abilities & Events Organizing: experience of providing full-service custom catering for a wide variety of corporate, university and large scale events; WH Hotel University Representative in Horeca Exhibition Crepaway Caterings § Awards & Appreciation Recognition letters for Achievements & Performance (2012/2014) Yearly Assessments overal grade 4.5/5 (2012/13/14)