Lama Ismail

 Supervise daily customer service and administrative operations.
 Train and onboard new employees in accordance with organizational procedures.
 Monitored team performance and implemented quality standards to ensure excellent customer service
delivery.
 Manage customer escalations and resolve complaints efficiently.
 Coordinate with government entities and internal departments regarding service requirements.
 Prepare management reports and operational updates.
 Follow up on technical issues with IT teams and service providers.
 Review daily transactions, applications, and payment processes for accuracy.
 Providing home medical services, reviewing applications for accuracy, completing required procedures, and
following up on laboratory results and customer requests until closure
 Managed administrative procurement activities, including coordinating supply requests, communicating with
vendors, processing purchase orders, and tracking deliveries to support operational efficiency

• Supervise daily customer service and administrative operations.
• Train and onboard new employees in accordance with organizational procedures.
• Monitored team performance and implemented quality standards to ensure excellent customer service
delivery.
• Manage customer escalations and resolve complaints efficiently.
• Coordinate with government entities and internal departments regarding service requirements.
• Prepare management reports and operational updates.
• Follow up on technical issues with IT teams and service providers.
• Review daily transactions, applications, and payment processes for accuracy.
• Providing home medical services, reviewing applications for accuracy, completing required procedures, and
following up on laboratory results and customer requests until closure
• Managed administrative procurement activities, including coordinating supply requests, communicating with
vendors, processing purchase orders, and tracking deliveries to support operational efficiency.

• Managed front desk operations and customer inquiries.
• Scheduled medical appointments and maintained records.
• Assisted customers with medical reports and service procedures.
• Coordinated with internal departments to ensure smooth workflow.
• Followed up with clients regarding service completion and documentation.
• Delivered exceptional customer service while ensuring a positive visitor experience.
• Managed administrative procurement activities, including coordinating supply requests, communicating with
vendors, processing purchase orders, and tracking deliveries to support operational efficiency.

 Managed front desk operations and customer inquiries.
 Scheduled medical appointments and maintained records.
 Assisted customers with medical reports and service procedures.
 Coordinated with internal departments to ensure smooth workflow.
 Followed up with clients regarding service completion and documentation.
 Delivered exceptional customer service while ensuring a positive visitor experience.
 Managed administrative procurement activities, including coordinating supply requests, communicating with
vendors, processing purchase orders, and tracking deliveries to support operational efficiency

• Supported international conferences and exhibitions.
• Managed participant registration and data entry.
• Assisted visitors and exhibitors during major events.
• Coordinated with event teams to ensure smooth operations.

 Managed fee collection, payment tracking, and account reconciliation.
 Prepared monthly financial and administrative reports.
 Coordinated supplier orders and maintained petty cash records.
 Assisted in payroll preparation and administrative documentation.
 Supported daily administrative operations and parent communications

• Managed fee collection, payment tracking, and account reconciliation.
• Prepared monthly financial and administrative reports.
• Coordinated supplier orders and maintained petty cash records.
• Assisted in payroll preparation and administrative documentation.
• Supported daily administrative operations and parent communications.

• Managed customer inquiries and government service requests.
• Created, tracked, and managed customer cases through CRM systems.
• Escalated urgent cases to relevant departments for resolution.
• Provided accurate information regarding Abu Dhabi Government services.
• Maintained professional communication through phone and email channels.
• Ensured confidentiality and compliance in handling customer data.