Manager, Sales support and development
VIVA Bahrain
Total years of experience :20 years, 5 Months
Successfully deliver sales support, demonstrate expertise in project management, and handle retail and distribution channels as well as small and medium enterprises. Administer business operations, conduct and execute planning and execution of strategy related to support functions, formulate budgets and ensure smooth running of business operations. Manage projects, conduct cost-benefit analysis and achieve cost efficiency whilst observing time and budget constraints, and ensure the timely accomplishment of overall business objectives. Manage bad debts, deliver proactive approach towards fraudulent activities, and furnish after sales and delivery support to both home delivery and elite customers.
Key Accomplishments:
Initiated and developed the sales support division, lead three support divisions including Retail, Distribution and small and medium enterprises (SME), provided sales and admin support and capably managed customers’ complaints.
Effectively delivered various operations and projects including document management, quality assurance and system safeguards, managed and organised sales related projects and drafted reports for the management.
Spearheaded the quality assurance and management team to review and implement best practices of marketing and ensured alignment of business and sales plans with overall business objectives.
Diligently performed quality assurance, assessed and handled system bugs to ensure smooth running of the systems’ operations, and skilfully developed the home delivery function within viva and achieved around 20% of post-paid sales revenue
Expertly managed sales support as well as Logistics & Distribution division, cooperated with the sales support team to achieve sales targets, administered the supply chain processes whilst ensuring adherence to the company’s quality standards. Collaborated with the management in implementation of organisation’s policies, procedures, systems and frameworks. Accomplished stock management, formulated and executed business plans, assisted the procurement department and oversaw the procurement of marketing material.
Formulated and delivered management sales reports on Retail, and Indirect and Corporate Sales channels, whilst administering IT support and interacting with sales staff and customers to achieve sales targets.
Key Accomplishments:
Streamlined material handling, facilitated sales agents, as well as worked with the sales team to meet sales targets and ensure the material availability at shops on time.
Expertly coordinated with the sales support team and other channels to achieve sales target, and managed number management life cycle resulting in increased revenues.
Directed the activities of sales support team, and administered the sales support division ensuring the accomplishment of company’s objectives within time and budget constraints.
Key Accomplishments:
Significantly contributed to improve sales processes, whilst facilitating sales agents and managers to deliver value added services to the customers.
Mentored and coordinated with the staff members in meeting KPIs and service level agreements ensuring compliance with company’s procedures and ISO standards.
Exposure to all fields that involves business administration, finance, statistics, etc...