Total Years of Experience: 18 Years, 11 Months
September 2013
To Present
Guest Services, Manager
at Starwood Hotels & Resorts
Location :
Egypt - Cairo
- My team consists of 07 In the Guest Service Centre and 03 in the Guest Relations Section.
- Setting various types of departmental trainings with preset dates throughout the whole year.
- Managing all Guest Requests, Incidents, Work Orders, and Defects that they might face during their stay
- Coordinating the needed amenities for VIP guests
- Managing our loyalty program desk - SPG
- Managing the call center
- Maintaining the implementation of our Brand Standards amongst all of my team's tasks
- Mentoring and coaching the team on day to day basis
- Setting various types of departmental trainings with preset dates throughout the whole year.
- Managing all Guest Requests, Incidents, Work Orders, and Defects that they might face during their stay
- Coordinating the needed amenities for VIP guests
- Managing our loyalty program desk - SPG
- Managing the call center
- Maintaining the implementation of our Brand Standards amongst all of my team's tasks
- Mentoring and coaching the team on day to day basis
April 2014
To Present
Customer Service Manager
at MAF - Carrefour
Location :
Egypt - Cairo
1. Manage a team of 13 of which 2 of them are supervisors
2. Control the complaints statistics
3. Follow up with customers database
4. Ensure delivery of company's values
5. Ensure delivery of products via team of delivery cars and drivers
5. Training and developing team
6. Setting clear goals for day to day tasks
2. Control the complaints statistics
3. Follow up with customers database
4. Ensure delivery of company's values
5. Ensure delivery of products via team of delivery cars and drivers
5. Training and developing team
6. Setting clear goals for day to day tasks
November 2012
To September 2013
Pre-opening PA to GM
at Starwood Hotels & Resorts
Location :
Egypt - Cairo
- OS&E
- Building of the Hotel as I have been the first recruited
- HR / Personnel
- Administrative Tasks for the General Manager
- Initiation of all the needed documentation for all Departments
- Liaising schedules, appointments, and all sorts of interests amongst stakeholders
- Building of the Hotel as I have been the first recruited
- HR / Personnel
- Administrative Tasks for the General Manager
- Initiation of all the needed documentation for all Departments
- Liaising schedules, appointments, and all sorts of interests amongst stakeholders
May 2012
To June 2012
PA to the Executive Chairman
at Paradise Inn Hotels and Resorts
Location :
Egypt - Alexandria
- Handling teams in Sales and Marketing department.
- Hr Recruiter
- Quality control clerk
- Hr Recruiter
- Quality control clerk
January 2012
To May 2012
Lecturer
at Future International School
Location :
Egypt - Alexandria
Business Management lecturer
September 2009
To September 2011
Teacher Assistant
at Pharos University in Alexandria
Location :
Egypt - Alexandria
Teacher Assistant and lecturer in the following areas,
Global Business, Supply Chain Management, Calculus, Project Management, Office Management, Human resources Management, Basics of Marketing.
Global Business, Supply Chain Management, Calculus, Project Management, Office Management, Human resources Management, Basics of Marketing.
October 2010
To August 2011
Lecturer
at American Chamber of Commerce
Location :
Egypt - Alexandria
Lecturing in the MPC ( Marketing professional certificate)
Share on Facebook
Share on Twitter
Share Via Email