Regional Customer Service Specialist
Azadea Group
Total years of experience :15 years, 5 Months
The Customer Service Specialist is responsible for answering customers’ inquiries and requests and solving customers’ complaints and concerns.
Key Responsibilities
Receive and resolve customers’ complaints as per the set service guidelines and scenarios
Follow up on customers’ inquiries/complaints to enhance business performance and increase
customer retention rates
Identify with the customers their products/services needs and refer their requests/unresolved cases to concerned parties
Maintain a detailed log of all cases on the CRM system and update the Customer Service Manager to decide on preventive actions to be taken accordingly
Ensure proper implementation of corrective and/or preventive measures when needed
Research new trends and best practices in the cusomer service field
Analyze Shop Managers' inquiries to identify new initiatives and report them to the Customer Service Manager
Managing the women section, and handling the shop when the shop manager is not available.
Ensuring the provision of highest customer service standards
Placing product orders
Managing shop operation
Training and development of team members
Successors' training for managerial positions
Managing the Women and Kids section,
Achieving sections' targets,
Ensuring the provision of highest customer service standards,
Preparing employees schedule to match customer footfall while maitaining good revenue per hour,
Dealing with internal memorandums and business correspondance,
Placing merchandise orders relative to market needs and fashion tendancies,
Controling inventory levels and merchandise rotation,
Training team members and delegating tasks,
Ensuring proper store image and commercial standards are respected
The Assistant 2 is responsible for the various operations of a retail store, including customer service, productivity, profitability, training and development of staff, and control of expenses and shortages.
•Assigns employees to specific duties.
•Responsible for work schedules, and controls break periods, work hours, and vacations
•Follows up on inventory levels and orders merchandise.
•Prepares requisitions to ensure proper stock replenishment.
•Ensure proper store image.
•Train and educate his/her staff.
•Delegate responsibilities between his/her staff
•Responsible for meeting all budgetary items such as personnel expenses and sales, as requested by supervisor.
•Responsible for the operation of his/her own section such as inventory control, and maintenance.
•Answers customer’s complaints or inquiries.
•Opens, closes his/her section and ensures proper coordination with staff
The Cashier is responsible for handling the cash register systems and sales transactions (makes change, cashes checks, and issues tickets or receipts to customers). He/she greets, assists and serves customers on the shop floor at any and all points in the shopping experience, in order to ensure the provision of the highest standards of customer service and the achievement of maximum sales.
Efficiently provided customers with information regarding store policies.
Helped in minimizing cost vs. sales through the consumable order(purchasing).
Provided reposition and restocking.
Successfully met customers’ needs regarding coordinating outfits.
Learned how to sell magazine and billboard spaces.
Learned how to segment potential customers.
Practiced how to target prospects.
Experienced sales approaches and meetings.
Trained how to make questionaires.
Trained how to meet interviewees and ask them questions.
Responsible for pricing, shelfing, displaying, selling merchandise and replenishment.
Completed M1, and will postpone the M2 for the time being.
My GPA is 3.50 that is equivalent to B+/A- with a grade: "Very Good" for my final academic paper that was :"Personal Selling and Consumer Behaviour in Fashion Retail-Bershka".
I studied the first year (two semesters) but then quitted to switch to Business Marketing.
