Passenger Service Agent
AIR CANADA (Swissport)
Total years of experience :12 years, 5 Months
Greeting, check -in passengers and verify passengers' departure documents
Issue boarding pass and check-in passenger baggage
Assist unaccompanied minors and seniors with special help
Direct passengers to immigration office and/or departure gates
Comply with all security requirements
Reschedule passengers with flight interruptions or further services
Resolve customers' complaints and other duties as delegated before boarding
Boarding gate assistance, arrange all passenger on-board on time
Handle international flight passengers documentation after departure
Managed log of unclaimed baggage
Coordinated timely delivery of baggage with ground handlers
Recognize a suspicious bag after it was placed on the conveyor belt
floater)
Perform administrative duties for the station manager.
Develop and submit required reports, maintain personnel records.
Coordinate with the Ascension Island Government on personnel matters.
Work with CSR employees regarding Human Resource matters.
Assist in the finance department conducting daily tally's, record keeping and audit controls.
Perform administrative work in the clinic.
Maintain patient records, schedule appointments.
Anticipate guest needs and respond promptly to guests' requests.
Assist in achieving or exceeding budgeted goals in sales, profit and occupancy.
Sustains rapport with key accounts by making periodic visits
Accurately forecast all strong tentative and definite groups
Familiar with local attractions/activities to respond to guest inquiries accurately.
Creating hotel promotions through social networking.
Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
Maintain complete knowledge and comply hotel policies, procedures, and standards.
Maintain confidentiality of guest and associates information and pertinent hotel data.
Interact with customers during meetings or conventions on the property
Accomplishes marketing and organization mission by completing related results as needed.
3
Identifies marketing opportunities by identifying consumer requirements
floater)
Responsible for organizing and maintaining up to date filing system
Responsible for monitoring and controlling the consumption of operating supplies
Prepares other reports required from Food and beverage department and Sales.
Responsible for organizing and maintaining up to date filing system
Manages time effectively, to ensure quality and quantity work at the least time possible.
Determines priorities of tasks that need to be completed, while meeting deadlines.
Manages the appointment book to ensure appointments are scheduled properly.
Prepares requisition for operating supplies and office supplies.
Attends meetings and training sessions organized by the Hotel management for the staff
Derma Clinic)
Ensures physician productivity by maintaining calendars
Scheduling patient appointments; physician consultations; professional meetings, conferences;
teleconferences, and travel.
Transcribing dictation, preparing medical reports and summaries, patient histories.
Scheduling appointments for consultations and Laboratory if require
Maintaining patient records
Monitoring accounts receivables; initiating collection calls and reminders.
Secures information by completing database back-ups.
Maintains patient confidence and protects operations by keeping information confidential.
Maintains office supplies inventory
Keeps office equipment operating.
Assisting Physician for a minor surgery in the clinic, cauterization etc.
Under-graduate