Marketing Consultant
CTU Training Solutions
Total years of experience :14 years, 1 Months
Corporate clients
Billy De Beer : 021 671 0281/ 083 633 1305
* Capture client applications and customer registrations and enrolments
* Follow up on payments
* Sift through data base 4-5 on a quarterly basis
* Set up power point presentation regarding quarterly stats
* Update quarterly forecast
* Building pipeline
* Implement sales best practices
* Set up Expos
* Add all new clients onto data base and CRM
* Create quotes on CRM
* Deal with consultations on regular basis
* Plan events
* Plan and set up schedule 3 months in advance
* Lead generation
* Service clients and identify their needs
* Identify and follow up on new business
* Send prospectus to clients
* Current with Social Media and trending
* Cold calling
* Deals with inbound and outbound sales
* Invigilate
* Build and maintain a very strong and good relationship with clients
* Self- Starter
* Develop and implement new business strategically
* Deal with queries on daily basis
* Handling objections in an appropriate manner
* Abide by company rules and regulations
* Adhere to company policies and procedures
* Multitasking and crunching deadlines
* Upskilling myself
Tougieda Kamalie: 0765350432
Anwar Peterson : 0782082865
Lebogang : 0735757352
* Capture agent applications and customer registrations and enrolments
* Capture and process orders received from the operation
* Process client or agent data as required
* Capture customer information
* Receive, track and resolve all telephonic agent and team leader queries
* Resolve commission queries, ensuring that correct commission structures are adhered
to
* Assist with queries regarding recruitment and training of new agentsll
* Process queries relating to affiliations and team structures
* Ensure all queries regarding materials and material requirements are handled timeously
* Assist new agents with queries relating to training or post training queries
* Pre-vet and resolve queries around this
* Make outbound calls to agents aimed at lifting agent performance
* Motivate and give recognition to agents
* Provide moral support to field agents
* Support agents with sms campaigns and emails when required
* Handle objections appropriately to ensure that positive results are achieved and enhance
customer delight
* Effectively deal with difficult queries and customers, avoiding formal complaints
* Improve the customer experience and service delivery by providing excellent customer
service
* Upsell product offering to new & existing customers in line with required performance
standards and targets
* Reach performance targets relating to productivity, adherence, turnaround time, sales
* Focus on 1 call resolution
* Be available to take calls by avoiding unnecessary time spent in after call
activities or breaks in order to provide agreed service levels
* Administer policies in an organised and efficient manner, ensuring that outstanding tasks
are up to date and departmental service standards are adhered to at all times
* Constantly and proactively look for ways to improve efficiencies through performance,
communications, procedures and systems
rational and irrational numbers and number systems
* Identify, describe, compare, classify, explore shape and motion in 2-3
dimensional shapes in different contexts
* Provide complete and accurate information to customers in a contact centre
* Use language and communication in occupational learning programs
* Use Mathematics to investigate and monitor financial aspects of
personal and community life
* 6 months recruitment experience
* Cold calling matching jobs specs to appropriate candidate
* Screening of cvs
* Admin within allocated
Dealt with irate customers
Worked on 2 campaigns 8-ta &
English 1st Language Afrikaans 2nd Home Economics Art Biology Geography
