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Lara Farouqi, Group Chief Operations Officer

Lara Farouqi

Group Chief Operations Officer·METCORP

Saudi Arabia

Master's degree, Translation

Work experience

Total years of experience: 31 years, 9 months

Group Chief Operations Officer

May 2014 - Present

METCORP

Amman, Jordan

May 2014 - Present

•Ensure that the business is operated to the highest standards in line with the mission statement and values
•Oversee administration, logistics, Service, Customer Care and Warehousing departments
•Monitor revenue margins and worker productivity, as well as implementing new directives for growth
•Implement improvements of the operational systems, processes and policies in support of organizations’ mission
•Support better management reporting, information flow, business process and organizational planning
•Increase the effectiveness and efficiency of Support Services (HR, IT and Maintenance), through improvements to each function as well as coordination and communication between support and business functions
•Ensuring that all departments operate within agreed budgets and achieve agreed targets and implement systems for reviewing all operating costs to ensure that they are in line with focused revenue
Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

April 2012 - May 2014

CADER-Change Agent for Arab Development and Education Reform

Amman, Jordan

April 2012 - May 2014

•Manage ERSP (Education Reform Support Program) as a subcontractor for USAID
•Manage three Education Professional Development as a subcontractor for UNICEF
•Manage two higher Education Diploma programs
•Coordinate between projects’ partners and CADER on the general implementation of Cader’s programs
•Manage the performance of all operations staff to ensure the highest level of work quality
•Monitors workflow processes and procedures to achieve effective and efficient processing and tracking of the implementation of CADER’s programs in the field
•Prepare and Review all programs documentation
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Consultant

August 2009 - March 2012

Vestel

Amman, Jordan

August 2009 - March 2012

•Advise on improvements of the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
•Support and increase the effectiveness and efficiency of Support Services (HR, IT and Maintenance), through improvements to each function as well as coordination and communication between support and business functions
Company industry:
Retail & Wholesale
Job role:
Consulting

Independent Contractor

May 2006 - October 2009

USIS International

Baghdad, Iraq

May 2006 - October 2009

●Responsible for managing the relation between US Civilian Police Assistance Training Team (CPATT), the Iraqi minister of Interior, the Iraqi National Police and USIS International in Iraq.
● Manage all Academy officers, constables and students affairs pertaining to USIS. (Total of 1, 650 personnel)
●Set up of CPATT training courses which includes coordination of students, expat instructors, classes and schedules
●Manage the linguistic department which includes 40 interpreters and translator that service 4 different training departments
●Mange the petty cash for camp Dublin
●Produce daily and weekly Financial and Training Reports
Company industry:
Primary, Prep, & Secondary School
Job role:
Other

Co- founder

June 2005 - May 2006

Sharq Importers

United States

June 2005 - May 2006

Sharq Importers is a newly established small business that export specialties of the middle east such as Egyptian bed linens and towels, Jordanian Spa products, Dates and Olive oil to the United States for retail distribution to chains in the east coast and New York City.
Established a network of vendors and suppliers
Client liaison and product marketing
Company industry:
Retail & Wholesale
Job role:
Management

Director Of Operation/IRAQ

February 2004 - April 2005

SallyPort Global Holdings

United States

February 2004 - April 2005

Established relations with vendors to support all logistic supplies and life support requirements in Iraq and Jordan
Liaised with high ranking Iraqi government officials
Administration of the security force logistic requirements
Built state-of-the-art compound for Louis Berger/TSG.
Managed compound personnel as well as all life support functions (billeting, furnishings, catering, laundry and housekeeping)
Chief Liaison Officer between SPG and client
Participated in the business development efforts by identifying and pursuing potential business opportunities
Produced marketing and promotional tools to promote company’s services

.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Management

Director of Operations-Jordan

September 2003 - January 2004

CBL

United States

September 2003 - January 2004

$200 million USAID/DoD contracts. Prime contracts were for security and life support for Baghdad International Airport, Washington Group and Bearing Point.
Managed logistics operation for the company in Jordan.
Company industry:
Private Security Services
Job role:
Management

Administartion Manager

February 2003 - September 2003

Nuqul Group

Amman, Jordan

February 2003 - September 2003

Handled personnel and Services of the head offices of Nuqul Group.
Company industry:
Industrial Production
Job role:
Administration

Partner

July 2000 - February 2003

T-Solutions

Cairo, Egypt

July 2000 - February 2003

Established a translation company providing Arabic and English translations, services include:
Advertisements, Brochures, Certificates, Contractual agreements, Websites…..
Key clients include: Guerlain-Paris, Spaac, MobiNiL and Echo-media.
Conducted Business Writing Courses as well as Report Writing Courses for AUC and IMI.
Company industry:
Translation & Document Processing
Job role:
Management

Operations Director

January 2000 - January 2001

SCOPE

Cairo, Egypt

January 2000 - January 2001

Supervised and managed the work of 15 account executives, sales & customer service representatives
Conducted courses evaluation & evaluations’ analysis
Prepared complete proposals for Training Needs Assessment, Training & On-The-Job Training
Supervised the Production of all Marketing & Promotional Materials of the company
Established an operations manual which included Telemarketing, Sales, after sales cycles
Arranged and supervised local seminars
Established a Human Resources system, policies and procedures
Contained costs and Acquired new clients resulting in an increase of profitability by 15%
Updated, upgraded & controlled the quality of all Marketing Materials brochures, handouts and manuals
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Center Manager-Project Manager

July 1998 - January 2000

Knowlogy International

Cairo, Egypt

July 1998 - January 2000

Supervised and managed the work of 35 trainers and customer service representatives
Conducted courses evaluation analysis with immediate responses doubling customer Satisfaction
Assisted in the set up of a new training center tailored to meet the Egyptian based customer needs and preferences
Arranged and supervised International and local seminars
Developed new courses designed to support multimedia sessions
Initiated a new Business Writing course
Participated in establishing a Human Resources system, policies and procedures
Established and heading Knowlogy Junior- a new branch of Knowlogy International Group targeting ages 3-16
Managed School 2000 project - a two years old branch of Knowlogy International Group targeting the application of multimedia technology in schools’ educational systems.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

TEACHER OF ENGLISH LANGUAGE/ LANGUAGE SPECIALIST

August 1996 - June 1998

National Orthodox School

Amman, Jordan

August 1996 - June 1998

Taught English language and literature to secondary level students
Developed extra curricular material to support secondary schools syllabus
Conducted follow-ups for students with learning difficulties
Conducted workshops to improve teachers’ awareness concerning learning disabilities such as Dyslexia
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

TEACHER OF ENGLISH LANGUAGE

August 1994 - August 1996

Amman National School

Amman, Jordan

August 1994 - August 1996

Taught English language to third and fourth grade
Achieved a high level of compatibility between disable children and regular children in a classroom environment
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

University of Jordan

June 1996

June 1996

Master's degree, Translation

Jordan

University Of Jordan

June 1994

June 1994

Bachelor's degree, English Literature/Political Science

Jordan

Skills

Managed Services
Expert
Managed Services
Expert
People Management
Expert
People Management
Expert
Client Relationship Building
Expert
Client Relationship Building
Expert
Multicultural Environments
Expert
Multicultural Environments
Expert
Computer Skills/Perfect working knowledge of Microsoft Windows Applications
Expert
Computer Skills/Perfect working knowledge of Microsoft Windows Applications
Expert
operations management
Expert
operations management
Expert
organizational development
Expert
organizational development
Expert
materials
Expert
materials
Expert
training planning
Expert
training planning
Expert
Managed Services
Expert
Managed Services
Expert
People Management
Expert
People Management
Expert
Client Relationship Building
Expert
Client Relationship Building
Expert
Multicultural Environments
Expert
Multicultural Environments
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate

Memberships

Friends of Environment Society

Member

January 1997

Jordanian Translators’ Association

Member

June 1996

Jordanian Team for Water–Skiing

Member

July 1992

National Orthodox School

Head Of Student Council

August 1998

Children International Summer Villages C.I.S.V

Participant/ Luxembourg- 1983

April 1983

Jordan TV foreign Channel

Preparation, presentation & production

September 1997

Hobbies

  • Reading, Music, Horse Backriding, Skiing, Swimming, Yoga, Weight Lifting