Lara Kilani

Customer Service
• Answering calls and emails
• Following up with customers
• Updating customers’ database; online and manually
• Taking complaints and acting accordingly
• Sending price offers through email
• Greeting walk-in customers
HR Officer
• Keeping record of all employees
• Preparing job descriptions
• Organizing interviews for new potentials
• Keeping record of all applicants and their papers
• Making sure all employees follow the rules according to labor law
• Solving any issue between administration and employees
• Keeping record of the attendance every day and calculating overtime

Data Entry
• Emptying the data of the water supply rounds and analyzing it
• Entering the attendance into an excel sheet
• Making an excel sheet for the penalties of the employees
• Keeping records of all the data
General Manager Assistant
• Printing out and scanning documents
• Preparing records of data and sending them to the GM along with the analysis
• Taking appointments for new potential companies, hotels, schools, and hospitals
• Handing job applications whenever needed and appointing interviews
Operations Officer
• Preparing the rounds every week
• Inserting new customers to the proper delivery day
• Informing the employees about the customers’ wants
• Properly managing the locations with the days in each round
• Guiding the new employees to the delivery locations
• Guiding and informing the sales agent about new customers’ orders
• Keeping record of the products and following up with the employees
Extra
• Assisting the finance manager in keeping record of the debits and credits
• Assisting the finance manager in the bills of the drivers

• Analyzing risks facing the company using the Risk framework in cooperation with various heads of different departments
• Identifying appropriate strategies and solutions to reduce the impact of those risks to maintain the overall performance of the company
• Preparing and updating risk tools (transition, credit dashboard, and liquidity tool)
• Managing processes for developing risk policies and procedures, risk limits, and approval authorities
• Monitoring major and critical risk issues
• Preparing financial reports
• Managing CRIF database for clients and guarantors

Booking reservations and cancelling reservations.
Assisting passengers with the following inquiries; helping passengers book the perfect timings and price, guiding them to the nearest office, assisting them in filing a complain and helping them if possible with any issue they are facing, following up with the passengers regarding their bookings and issues, and selling the products of Airarabia to the passengers.

Assist KG teachers with their everyday job with the students.

Check tickets
Help customers to their seats
Count how many customers came

Make sure the translators and reporters are seated in the right seats
Make sure the equipments are in their positions