Assistant Accounting Clerk
Christian Gross Animal Management Consultancy
Total years of experience :2 years, 10 Months
Verifying the accuracy of invoices and other accounting documents or records
Compile data and prepare a variety of reports.
Reconciles records with internal company employees and management, or external vendors or customers.
Date stamping all new invoices and then forwarding them onto the appropriate department heads.
Processing all refund requests.
Prepare and submit customer invoices
Doing a day-to-day reporting in Senior Accountant
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Administer all reservations, cancellations and no-shows, in line with company policy
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
• organizing sales visits
• maintaining accurate records
• Prepares reports by collecting, analyzing, and summarizing information
• listening to customer requirements and presenting appropriately to make a sale;
• maintaining and developing relationships with existing customers in person and via telephone calls and emails;
Received calls from Australia, Philippines, Singapore, India
Determines requirements by working with customers
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Doing Outbound calls to inform passenger if their flights cancelled.
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Offers alternative solutions where appropriate with the objective of retaining customer's business.
Handles business transactions in connection with activation of new customer accounts on a computer terminal.
Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.