Accountability Officer
Mercy Corps
Total years of experience :10 years, 10 Months
Managing rollout for Community Accountability Reporting Mechanism (CARM)
Wrote and implemented country-wide Standard Operating Procedures (SOPs) for CARM
Establish and maintain a comprehensive and updated database and enter all data required.
Create monthly CARM Dashboard
Analyzed CARM data to create and report on data received
Created reporting templates and wrote bimonthly country-level reports as well as donor reports on CARM feedback and complaints
Integrated graphics that help to visualize data and Participate in reports.
Ensure data quality standards are meets and conduct routine data quality checks.
Ensure that staff and stakeholders are aware of the processes and procedures underlying mechanism overall, particularly the channels which their feedback will be routed through.
Monitor and input feedback from all three feedback channels - boxes, emails, and hotline - into the database.
Translate feedback from Arabic to English, for example prior to in
Deliver Community Accountability Reporting Mechanism training for M&E focal points in CBOs
Follow-up on project’s procurement paperwork and progress.
Ensure all assets are registered and numbered are stored correctly.
Ensure that assets distributed to users based on proper form with regular updates to the asset register
Conduct on a monthly basis the office inventory and update the inventory table with updated information.
Follow up with official and government entities in Jordan and filing the required documents
Translating documents English to Arabic and vice versa
Calculate and compile cost estimates and projected budget requirements, and assist in the preparation of budget statements
Leading around 40 volunteers in 3 centers in Azraq camp.
Assist in hiring program staff in the camp.
Develop monthly operational progress reports, including numerical and narrative reports on the progress of the project.
Contribute to monitoring and evaluation efforts, including monitoring, data collection, and analysis.
Ensure camp Cash for Work standards are upheld.
Facilitate weekly and monthly plan for the centers.
Support the volunteers in the implementation of daily or weekly activities and monitor and supervise the progress of their work.
Identify key protection threats affecting children inside the child-friendly space.
Support in conducting structured activities such as educational, art, cultural activities, sport, games and building life skills
Responsible for assets, inventory, and maintenance in centers.
Prepare and update the list of items to be purchased when needed and coordinate with the field coordinator.
Refer children through established referral pathways as required.
Communicate with local partner organizations as required.
Provide support for organizing visits, meeting, events, training, and workshops
Create a sheet for tracking BVA
Provide support to the M&E team in terms of data collection, analysis, and reporting.
Follow-up on project’s procurement paperwork and progress.
Coordinate with the donor for Tax exemption.
Support the team in ensuring that the project is running effectively and making best use of resources.
Assist the program’s operations, logistics and procurement to facilitate field-based activity.
Assist project staff in coordinating logistics and project activities.
Assist in warehouse organization and monitoring.
Ensure all assets are registered (stock cards), numbered and stored correctly.
Deliver training and help with planning events and workshops.
Provide psychosocial support in Azraq and Za’atari camp.
Conducted daily survey with Syrian beneficiaries.
Collecting, analysis data and reporting (to the Accountability Officer).
Evaluated services provided to ensure that they are effective.
Translate material and tools to English.
Led Focus Groups Discussions (FGDs) with beneficiaries.
Facilitated meetings with key people within the community.
• Provided excellent customer services in a multicultural environment.
• Showed excellent interpersonal skills for local and tourist customers.
• Rewarded with the Best Employee and Customer Service Excellence certificate by the company.
• Thesis Title: Child Abuse on Syrian Children Benefiting from the Services of Child-Friendly Spaces in Al-Azraq Camp • Academic field training: Souriyat Across border (for Syrian war wounded), Durrat Al-Manal (for Development and training) , Darat Samir Shamma Association for the Elderly and the Jordanian and Arab retirees
Thesis Title : Awareness Raising of Working Women •Academic field training: Ministry of Social development, National Aid Fund