spa & recreation manager
CONCORDE
Total years of experience :16 years, 3 Months
-manage the spa facility and supervise all spa staff
-contact and correspondence to guests
-creating letters and correspondence for guests, staff and hotel management
-preparation & confirmation of documents and forms for guests and spa staff
-stock ordering and stock contol
-customer database management
-promotions and marketing
-spa staff rotas/ working schedules
-to ensure the spa operation follows SOP guidelines and regulations
-to manage all customer complaints
-organises sports and social activities for guests and members incorporating members requirements and feedback
-ensures all employees are trained to sell membership
-manage and supervise the spa services menu
check that all is going in the very good way with offering the best quality
Make reservation
Selling spa services
massage faical care beauty nail body care
I was first on my promotion