Reservations Agent
Teleperformance - Colombia
Total years of experience :4 years, 3 Months
My fuctions there were taking reservations, quoting air tickets to Copa Airlines passengers, also giving them information about flights, baggage policies, fare rules and services.
My functions in this company were quote acommodation, take and make following up to taken hotel reservations for guests, make changes in taken reservations and give some general information about hotel features or services by phone and chat in English and Spanish
To offer and sell Telecommunication Services to American citizens. Also to explain them the bills
Giving información to passengers about fligths
Booking reservations
Selling air tickets
Making changes of bought air tickets
Check in passengers
Boarding
Disembarking
Custody Unaccompanied Minors
Lobby
This course I took to work as flight attendant, because I learnt some subjects like first aid, some types of aircraft's characteristics, onboard customer service, swimming, flight stages, aeronautic laws, aerodynamic, dangerous goods
