Lavina Pais

•Prince2 Certified Professional
• Currently Working with HDFC Sales Pvt Ltd (Subsidiary of HDFC LTD) Designated Sr. System Analyst, working as the Department Head for Software Projects.
• Worked as Assistant Manager- Sales Projects, Sales Management Team, HSBC Invest direct India Limited.
• Worked as Senior Officer, Business Intelligence team, HSBC Technology and Services - Service Delivery (HOPE)


➢ HDFC Sales Pvt Ltd (Subsidiary of HDFC Ltd): (18 January 2012 till date) Designated - Sr System Analyst as the Department Head for Software Projects

Project Management for all business and support verticals in the Organization, Some of the applications managed are Human Resource Management system, Payroll system, Leave and Attendance system, Loan Processing Application, Lead Management system, Mobile Application for Sales Team, Automated Dialer application for Call center.

Profile
• Ensures clear understanding of customer's requirements, in validating the business process analysis of the customer before developing the final proposal.
• Conducts business requirements reviews, assesses project impact of system changes on users and internal and external customers and stakeholders
• Produce written specifications, e.g. Business Requirement Document and Business Case documents to capture & justify business requirements
• Identification of impact areas, preparation of test scenarios
• Co-ordination with Internal and External Developers for Analyzing results and outputs
• Co-ordination with stakeholders for checking of results and outputs
• Managing issues and risks at testing stage
• Manage stakeholder expectations and ensure maximum participation
• Technical Recommendation, Testing & Project Execution
• Indentifying and resolving the Production issues.

Key Projects accomplished
• Coordinated for setting up the Hierarchy of the organization on the internal HR system, Project named "One Database" through which all the applications will look into the HRIMS application for the organization Hierarchy, employee details and MIS
• Single handedly managed the working of the department in a continuous effort to stabilize and bringing about constant improvement in the applications used by various departments
• Setting up the Automated Dialer system for the Lead Management Team, Which will double the efficiency and productivity of the team
• Smooth go Live, of Payroll system from Desktop version to the Web version which was stalled for more than a Year
• Coordinated and setup the Online Appraising of Individual Home Loan applications by viewing of scanned images which helped the Credit team to monitor TAT and efficiency

➢ HSBC Invest Direct India Ltd: (1 October 2010 till 14 January 2012) Assistant Manager-Projects, Sales Management.

Manage As-Is and BAU activities on Sales Applications and assist with To-Be and new roadmaps for the two key sales application- Sugar CRM and SalesLite.

• Assisting CRM Project Lead in Interfacing with primary knowledge source for new business requirement definition and detailing.
• Lead all BAU deliveries in CRM and SalesLite for Business
• Assist HTS in Translating business requirements (IR) into functional requirements (DRD and Functional Design) through active interaction with all stakeholders
• Assist users during UAT and provide resolutions/clarifications to UAT issues
• Constantly liaise with various stakeholders involved at all the stages of Project
• Create knowledge repositories to share best practices and promote learning
• Assist in User Management for all stakeholders of the project
• End-to-end project management for all ongoing Sales Project initiatives.

➢ HSBC Invest Direct India Ltd: (15 June 2009 till September 2010) Business Analysis, Sales Management.

• Automation of processes involved in preparing high level Business Intelligence Dashboards
• To provide accurate and timely reports / snapshots / dashboards on Business Information and key business parameters to Management Committee of the group and Sales team across levels and all other stakeholders for strategic, operational decision making.
• Creating Weekly PowerPoint Dashboards on Weekly performance of all Business products to the Top Management of Invest direct and HSBC PFS Asia Pacific heads.
• Analyze data using Business Intelligence tools to provide historical, current, and predictive views of business operations to the sales and management team.
• To keep Stakeholders informed on key findings to assist in changing behavior
• Design MIS templates as per customized requirements for each business / sales role.
• Reviewing operation process, identifying gaps in the processes and risk associated with a view to improve the processes
• Evaluating Performance of various entities like Branches / Regions / Franchisees/ RM, Dealers etc. on different parameters such as Equity, Investments, Insurance, NBFC businesses
• Analyzing customer response on trading calls generated by Market Analysis and Research Team
• Automation of various manual processes and with ensuring accuracy of information.
• Handling new Takeover and Migration of various Business Analysis reports.

➢ HSBC Technology and Services - Service Delivery: (27 August 2007 - 14 June 2009) Senior Officer- Business Analytics Team

• Setting up Incentive calculating reports and rapid calculators Personal and Home loan sales force i.e. DSF, Relationship Managers & Center Managers etc
• To provide accurate and timely reports / snapshots / dashboards on Business Information on key business parameters to PFS business on Analyzing & preparing daily, weekly, fortnightly, and monthly reports for various teams in HSBC Bank
• Handled Business Analyst role for Centralized retail unit (CRU) for listing user queries and requests, amendments and updations in various Key systems used in CRU for Loan processing and Employee Productivity tracking such as LTSMI, Newgen, Quick player employee productivity tool
• Interacting with Business & IT Technical team for new amendments in the Existing Software's.


Notable credits
• Promoted from Officer to Senior Officer in 10 months.
• Awarded with Star of the Month for 100 % accuracy and productivity in HSBC
• Received Thanks award for taking up activities in very short span
• Received Thanks award for managing critical business activities of Sugar CRM 5.2