Market Research and Administration Assistant
GlobeMed LTD
مجموع سنوات الخبرة :17 years, 8 أشهر
•Reporting Directly to the Vice President, Actuarial and
Reinsurance Services Division
•Carrying out all Market research for all medical Insurance
related topics
•Carrying out all administrative tasks
•Making Travel Bookings and Hotel Arrangements
•Coordinating between all departments and 12 GlobeMed
operations in MENA region
•Keeping accurate records and maintaining research database
•Finding relevant information quickly and efficiently
•Handling and protecting confidential and sensitive data with
integrity
•Producing documents, briefing papers, reports and
presentations
•Attending Workshops, Trainings and Seminars related to Health
Insurance, locally and overseas
•Healthcare oriented
• Operating TS (Call centre System)
• Carying out filing
• Opperating and following up Answering Machines
• Translating Driver’s Notes and taking action to solve them
• Linking up with all internal departments (Sales, Maintenanace, Accounting, Quality Control)
• Answering customer’s complaints and forwarding them to proper Departmnet
• Solving customer’s problems in a way to meet customer’s satisfaction
• Follow up with customers to assure service completion
• Updating departments and salesmen continiously and instantly
• Lnking up between customers and salesmen
• Issuing daily reports and day to day orders
• Reporting Directly to the Deputy Director General His Excellency Mohamed Rashed Al Hameli
• Carrying out all administrative tasks of ADCED High Management
• Arranging Deputy Director General appointments and meeting and answering his calls
• Making travel bookings and hotel arrangements for ADCED high managemnet and board members
• link point between all ADCED departments and the High management
• link point between all ADCED board members all Abu Dhabi VIP personnel
• Logging meetings pertaining to ADCED, invite the concerned parties in advance and take minutes of meeting
• Assisting in preparing exhibitions and workshops
• Planning Field visits for ADCED Board members
• Preparing a monthly report of ADCED’s activities to be submitted to the chairman H.H. Sheikh Mohamed Bin Zayed Al Nahyan and to the Crown Prince H.H. Sheikh Hamed Bin Zayed Al Nahyan
• Responsible of all protocol arrangements for VIP visitors to ADCED
• Carrying out all administrative tasks of the Accounting Dep. Human Ressources Dep. Research Dep.
• Training new staff on the standard administrative protocol for correspondences, forms, tables, etc.
• Establishing a contacts database
• Preparing the filing system, forms, Incoming/Outgoing
• Logging meetings pertaining to ADCED, invite the concerned parties in advance and take minutes of meeting
•Carrying out all administrative tasks of the Marketing Dep., Safety & Security Dep. and Technical Dep.
•Training new staff on the standard administrative protocol for correspondences, forms, tables, etc.
•Resolving Customer and Tenant complaints by dispatching the qualified staff.
•Assisting in Events and Exhibitions preparations in Abu Dabi Mall.
•Preparing Duties Schedule for Managers and Deputies on Duty.
•Guiding Tenants/Retailers and assisting them with all required correspondence from the mall management and/or Municipality and Police Department.
•Logging meetings pertaining to Abu Dhabi Trade Centre and Abu Dhabi Mall, remind the concerned parties in advance and take minutes of meeting.
•Assisting in Budget Preparations & Presentation and taking minutes of meeting of the final Budget Convening and presentation for the owner and higher management.
•Typing correspondences for all Abu Dhabi Trade Centre and Abu Dhabi Mall related departments and circulate them accordingly.
•Filing all documentation (incoming and outgoing) as per the followed procedure in Abu Dhabi Trade Centre and Abu Dhabi Mall.
•Logging meetings pertaining to Abu Dhabi Trade Centre and Abu Dhabi Mall, remind the concerned parties in advance and take minutes of meeting.
•Operating the telephone system in a professional manner and assist all callers accordingly.
•Taking and forwarding messages to the concerned employee/department when necessary.
•Receiving and circulating/distributing all incoming mail and faxes to the necessary entities.
•Assisting and guiding the Tenants, Retailers & Customers to the appropriate department for their follow up.
•Preparing reports and other documents using the available formats and tools according to Abu Dhabi Trade Centre and Abu Dhabi Mall Departments’ instructions.
•Loging the Abu Dhabi Trade Centre and Abu Dhabi Mall staff attendance on the available system.
•Reporting directly to the General Manager.
•Performing all kinds of administration duties.
•Handling of Petty Cash and payments.
•Handling of daily attendance and In & Out registre during duty hours.
•Maintaining Stationary.
•Typing (Arabic + English + French), filing and organizing mails.
•Preparing letters, faxes and other related documents.
•Handling incoming and outgoing telephone calls, connect as necessary, take and convey messages, arrange for appointments & meetings and answer general enquiries.
•Managing Business Travel, Hotel Reservations and full Personnel administration.
•Organizing manager's meetings and schedules.
•Preparing reports.
•Preparation of Submittal to Consultants and all other related documents such as Compliance sheets and Technical Data Sheets.
•Preparing samples for tenders submission.
• Handling all frensh correspondance of the company.
•Performing all kinds of administration duties.
•Typing (Arabic + English + Frensh), filing and organizing mails.
•Preparing letters, faxes and other related documents.
•Preparing Price Lists.
•Preparing quotations and invoices.
•Handling incoming and outgoing telephone calls.
•Handling the Reception (Office & Showroom).
•Controlling stock and making monthly reports.
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