layal aboushaar

• Initiate the full learning and development strategy to capture needs of all staff across organization
• Conduct training needs analysis and create training calendar across organization
• Design and deliver soft skills courses
• Create e-learning courses and videos to address online learning needs
• Initiate staff development plans and follow up on their completion
• Conduct coaching sessions with staff based on their DISC profile and development plans
• Measure effectiveness of learning and development initiatives by utilizing on the job observations and other assessment tools
• Review and suggest changes in relation to the performance management cycle
• Train staff on performance management and setting SMART KPIs
• Review performance management forms, assessment tools, and introduce amendments to reflect best practice
• Study reporting structures at schools and recommend new changes to the reporting lines
• Review KPIs of staff to ensure accurate reflection of job responsibilities
• Create behavioral and functional competency frameworks applicable to teaching and non-teaching staff
• Review job descriptions across the organization and work on creating career ladders
• Plan and organize professional development week across schools
• Arrange and follow up on diverse trainings with external vendors
• Create a training database to capture credit hours acquired by staff
• Create in coordination with IT on an internal Learning Management System
• Conduct employee wellness and employee engagement activities
• Create and run an organizational engagement survey
• Create and execute roll out plan for organization’s mission, vision and values
• Create competency- based interview evaluation sheets
• Assist in designing Induction Program for new hires

Training and Performance Management
Functions:
•Initiate development plans for all AUBMC employees in coordination with line managers and follow up on their implementation
•Conduct follow up meetings and counseling sessions with employees to address their progress status in relation to their development plans
•Conduct assessments of training needs based on performance appraisals, warning results, development plans and feedback of line managers
•Review probationary and yearly performance appraisals and coordinate with managers to work on areas of improvement
•Review competency assessments of employees and work on developing their respective competencies to prepare them to move across career ladder
•Design the training plan and training calendar based on results of assessments
•Design content of soft skills courses (including but not limited to Customer Service, Communication Skills, Empathy, Time Management, Teamwork, Stress Management…) devise activities to be used, organize the flow of the training course and prepare training presentations and manuals
•Design e-learning courses on storyline
•Deliver training courses and analyze and interpret post training evaluations
•Interpret pre/post test results to assess efficiency of training sessions
•Conduct unit visits to assess soft skills of employees and to observe other aspects affecting employees’ efficiency that in turn affect patient experience
•Develop evaluation criteria for unit visits in line with standards of behavior and competency dictionary
•Work in coordination with HR team on developing dimensions of staff attitude project
•Develop in coordination with Staff Development Manager training plan for staff attitude project to initiate classroom and on-the job training sessions
•Develop in coordination with Staff Development Manager content of training brochures for staff attitude project
•Coordinate for new employee orientation and yearly mandatory sessions
•Coordinate with internal and external vendors to provide technical trainings
Recruitment Functions: (Temporary functions)
•Screen and short list applicants
•Conduct interviews with unproductive employees who are considered for internal transfers

employee loan requests to check for eligibility and amount to be granted
•Ensure that all employees abided by the bank policies including dress code, attendance and punctuality policies
•Coordinate activities between bank and insurance companies and assist staff in claim problems
•Research and develop different recruitment tests
•Gather and interpret mystery shopping results; Make recommendations based on the results

financial statements of companies in the retail and advertising industry
•Learned about the auditing system and coordinated with Deloitte’s clients to follow up on audit requests and findings