Layan Al Nuaimi

Administrative Operations Coordinator | Dental Medical Center

Oversaw and coordinated the administrative and operational functions of a busy dental medical center, ensuring efficient workflow across multiple departments and supporting healthcare providers in delivering high-quality patient care.

Managed appointment scheduling, patient records, insurance and billing coordination, staff scheduling, operational reporting, and internal communications. Monitored daily clinic performance, resolved administrative issues, maintained compliance with organizational procedures, and contributed to process improvement initiatives.

Acted as a key point of coordination between management, clinical staff, and patients, while handling confidential information, supervising administrative processes, and supporting strategic and operational decision-making to enhance overall clinic efficiency and patient satisfaction.

Collected and processed COVID-19 testing samples while ensuring compliance with laboratory quality standards, biosafety regulations, and operational procedures. Conducted laboratory testing and assisted in the accurate analysis and reporting of test results.

Promoted to a Team Leader role during the first seven months, where responsibilities included supervising staff, coordinating daily workflows, monitoring performance, resolving operational challenges, and ensuring efficient service delivery in a high-volume environment.

In the final two months, transitioned to administrative and research support functions, including laboratory information system management, medical translation, data verification, research-related activities, and merging and reviewing files to maintain data accuracy, consistency, and regulatory compliance.