Account Manager
Optimiza
مجموع سنوات الخبرة :10 years, 2 أشهر
- Build and maintain a strong and long-lasting business relationship with key accounts.
- Forecast and track key account metrics and manage the portfolio of accounts.
- Operate as the lead point of contact for all customers.
- Ensure the successful submission of RFPs and follow up with customers.
Contributed to the recruitment of new members by:
- Identifying prospects at events attended by ITU staff and preparing related sales briefings.
- Helping follow up with Administrations on approval of membership applications.
- Entering prospects and sales opportunities into CRM and keeping sales process up to date.
Assisted with members’ retention by:
- Contacting suspended members by emails and phone calls to obtain payment of outstanding membership fees.
- Contacting denounced members to know reasons for denunciation.
Helped with account management and customer support by:
- Populating profile of new members with business intelligence information and reasons for joining.
- Conducting welcoming tour of ITU building for newcomers and gathering feedback on their customer experience.
- Preparing membership statistical data upon request.
- Keep ITU-T membership trends database up to date (prospects, new members, denunciations).
- Technical Site Survey reporting.
- Technical Site Survey Report (TSSR) reviewing
- Ordering required material for new/upgrade 3G sites (Both wireless and microwave)
- Supporting microwave designers when needed.
- Replying to RFPs.
- Approaching potential customers and prospects.
- Maintaining customer relationship and partners.
- Managing pricing and invoicing.
- Managing payments and billings.
- Reporting to sales director.
Thesis title Energy Efficiency based resource allocation for D2D communication and cellular systems. **Chinese goverment scholarship **Honor student **Paper published in SustainCom2014 - Sydney
Graduation project: - WiMax; Simulation and Performance Others: -Frequency allocation schemes in cellular communications.
Scientific stream
