VAS, IoT & Integrations Senior Specialist
Zain KSA
Total years of experience :17 years, 9 Months
• Work closely with the product management team and feedback regional trends, any perceived gaps and assist with product roadmap and strategy
• Uses in-depth IoT product knowledge to provide technical expertise to B2B team and customers through product demonstrations/documentations
• Act as a technical liaison between customers, service engineering teams and support
• Responsible for solution design: Collaborate with internal and external customers by providing customer use case analysis, engineering, and design of technical solutions, technical presentations, and technical consultation to internal and external customers.
• Introduce new technologies such as IoT, and Digital services to enhance the product portfolio as part of the digital transformation roadmap.
• Perform hands-on design work to prove the IoT MC Platform capabilities to customers during the evaluation (Proof of Concept) process in collaboration with B2B team.
• Expertise in Big Data (AI/machine learning, big data technologies, data & integration methods, cloud concepts)
• Knowledge of architectural concepts including big data clustered computing, cloud, network/infrastructure planning, security architecture, and systems integration.
• Provide technical expertise in the area of Mobile Value Added Service Platforms (VASP).
• Legacy VAS service such as Messaging services (SMSC, MMSC & WAPGW, Bulk SMS), Telecom services (VMS, MCN, RBT), SIM and Device Management service, Location-based Service and Service Delivery Platform.
• Introduce new VAS Services and Technical solutions as per the Zain Roadmap in co-operation with the Marketing Product Management, O&M, IT and other units.
• Technically manage big VAS projects such as VAS Reload Project, which includes integration parts with many other core nodes and interaction with other stakeholders. Ensuring the delivery of score and requirements and safely reach a quality and closure of the project.
Specialties in Internet of Things IoT and Machine-to-Machine M2M.
Lead pre-sales engagements to the Enterprise customers working with the sales team to identify and develop new opportunities.
Technical qualification of new business.
Communicate value proposition to customers.
Design and articulate complete technical solutions to meet customer requirements.
Take ownership of technical issues and activities and drive to completion.
Develop strong technical relationships within the various customer teams acting as a trusted advisor.
Contribute to the development of training and educational programs for clients.
Manage responses to RFXs.
Work with internal Product Development teams and Marketing teams to develop value propositions, sales presentations, marketing plans, and competitive positioning.
Grasp complex technical information, interpret, and articulate to audiences of varying technical levels.
Analyzing business requirements and insure efficient time and resources.
Identify develop, and capture new business opportunities.
Assist in the development and implementation of the strategic business development marketing plan.
Participate in the development of long term objectives.
Monitor external and internal opportunities for development of new international market segments.
Participate in the proposal process, including budget, pricing and proposal development, and client presentations.
Establish and maintain on-going customer business relationships, including site visits and anticipating and resolving potential problems.
Identifying and summarizing customer requirements and priorities.
Cultivate and maintain superior customer relationships in order to provide the highest possible understanding of customer requirements and ensure end product and life cycle support satisfaction.
Good knowledge in the mobile core infrastructure.
Specific experience in messaging platforms such as Huawei MMSC and SMSC, WAP GW and Protei SMSC and NOR
Launching and working on VAS services such as Mobile Advertisement, VSMS, BGM, Collect Call, VoiceMail, BlackBerry, Friend Finder, Pay4Me, Flash SMS, Google SMS, Twitter SMS, Call Me Back, NOR, MCN, WAP Portal, etc.
Knowledge of UNIX, Oracle, web services and TCP/IP, SMPP, RTBP and other related protocols.
Professional experience in charging and provisioning integration with both prepaid and postpaid charging platforms.
Experience in multiple bulk messaging systems, USSD, content management system, etc.
Launching a Charging Gateway-CGW between VAS and IN systems.
Handling and monitoring system updates and upgrades with the vendor.
Tracing and analyzing signaling between VAS platforms and other network elements mainly HLR, MSC, GPRS and IN.
Designing, analyzing and updating statistical reports.
Basic knowledge in Cisco IPCC.
MSSQL 2000, MSSQL 2005 and MySQL 4.1 replication.
PHP 4 replication with IIS 6.0 implemented on Windows server 2003.
Windows clustering and NetApp FAS 270 storage configuration and management.
DNS and domain replication.
IIS web management and web clustering with PHP 4 replication implemented on Windows server 2003.
Data load balancing via NLB.
Administering Red Hat Linux mail server via Postfix Admin and CommuniGate pro.
Administering Red Hat Linux DNS (BIND) server.
Systems engineer from 15/10/06 until now, FACT:
General oracle 9i, 10g Database administration using OEM and SQLPlus.
Backing up Databases (cold and hot backup), importing and exporting dump files.
Administering users in MS active directory.
Administering servers:
Windows 2k/2003 servers.
Manage users’ privilege and permission, backup and recovery.
Create, update and delete users.
Managing Windows Server Update Services (WSUS).
Apply IT policy and check users to be aligned with the policy.
MS ISA 2006 administration and applying websense web filter V. 6.0 on it.
MS Exchange 2003 administration, Domain and Active Directory administration.
Symantec mail security and antivirus administration applied on MS exchange server 2003.
Basic Cisco switches configuration.
Operating Systems (Win 2k, Win XP, Win 2k server, Win 2003 server).
Networks:
Basic knowledge in Cisco routers and switches, TCP/IP, LAN, VLAN.
Applications:
End user support in MS windows and MS office, and customized applications.
M.Sc. papers and presentations: Intrusion Detection System or Intrusion Prevention System: What is the best? Operating System Hardening. Operationalizing Application Vulnerability Management. Quantum Cryptography. Cloud computing vs. security. Corporate Security Risk Analysis. An Overview on Mobile Forensics, investigations, analysis and tools. Policy framework and Legal issues relating to electronic governance. Final Project: Applying SIEM in Telecom Industries
B.Sc. Major Projects: Graduation Project (VESIC): Voice Enabled Student Information Center (VESIC). The project was developed for the purposes of helping students retrieve their related information by talking to the system. The system then sends their request via email or fax. It was implemented using C++ and Visual Basic. Formatting Floppy Disk using Assembly: Formatting a floppy disk using assembly language of Intel ISA (8086 processor). CPU Scheduling: This project has been achieved using C++.