Senior Manager — Online panel department
Ipsos
Total years of experience :19 years, 2 Months
Manage the different sections: Recruitment, Incentives, Quality, Support, Communications, Website, Mobile App
Design and implement internal projects to achieve business objectives
Create and adapt team processes aiming for simplicity and efficacy
Define rules to eliminate fraudulent users
Created training documentation for new team members
Trained new team members
Identified recurrent issues and created processes to prevent them
Managed client surveys: sampling, testing, quotas, fieldwork
Created / redesigned questionnaires
Recruited and managed small teams of interviewers
Redesigned recruitment ads, application forms, and excel databases care, B2B, Qualitative, Quantitative.
Conducted in-person and phone interviews
Maintained high success rates through conversational approach
- Focused on finding a balance between the client's lifestyle and their diet needs and goals.
- At the Diet Center, I structured my schedule to cater effectively to all clients while meeting the deadlines of the kitchen teams.
- As a result, my client base grew by 30% during my tenure and I managed 35% of all the center's clients.