IT Manager
MAN Truck & Bus Middle East FZE
Total years of experience :18 years, 4 Months
Key Result Areas:
• Supervising the IT department and its multidisciplinary teams while working as the Local Information Security Officer for the region
• Formulating IT budget as per the UPL targets; maintaining data security & systems integrity while ensuring IT environment compliance with all licensing and legal requirements
• Extending support in implementing centrally derived/common IT and application solutions across the organization while managing delivery of strategic infrastructure projects
• Implementing continuous improvement initiatives to reduce waste, improve IT operations & financial cost base through budget and financial management of IS
• Maintaining the IT synergies in coordination with parent company- Audi Volkswagen- Middle East
• Performing configuration & maintenance of
o Cisco Devices
o Microsoft Exchange and all related mailboxes
o Blackberry Server
• Working as an In-charge for setting up IT infrastructure for regional sub divisions
• Administering various functions including IT Inventory, IT Procurement, risk assessments, IT security operations as well as providing support for Network, Lotus Notes, WLAN and Printer
• Facilitating administration of Alcatel IP Phone & CISCO IP Phone while managing setup video and audio conferencing
Significant Accomplishments:
• Contributed in reducing IT TCO through economies of scale/admin consolidation & diversity of back-office support applications while managing upgrades and timely adoption of new technologies as per the Central IT Governance
• Led the development of business continuity plans and implementation of disaster recovery infrastructure
• Ensured minimization of work and changes to prevent disruption to existing business services
• Led the design and documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system and software documentation
• Provided thought leadership in network development and support practices
• Performed security risk assessment/analysis & recommended mitigation through appropriate controls, both in projects and for existing assets
Current Projects:
• Implementation of New Ticketing System and Asset Management Software
• Aligning with Center HQ to Implement Skype for Business
• Group Active Directory Integration
Projects Handled:
• Migration from Lotus Domino to Microsoft Exchange
• Migration of WAN connection from MPLS to internet leased line
• Migration of all client laptops
• Implementation of New Backup System (Symantec Backup)
• Implementation of New Cisco VPN
• IT Audit by Volkswagen
• Migration of IT Landscape to Audi Volkswagen Data Center
• Office Relocation with Migration of Complete IT Infrastructure
• Implementation of new CISCO IP Phones with Jabber
Projects handled
• IT Engineer at MAN Middle East FZCO
• IT Support Engineer at The Executive Council, Government of Dubai
• IT Support Engineer at The Executive office, Dubai and The Prime Minister’s office Dubai
Responsibilities
Manage IT Inventory and all IT Procurement activity.
Provide Windows support.
Working with Active directory for creating and modifying user id.
Ensure the security by updating the antivirus and windows patches.
Provides Network Support.
Provide Lotus Notes support.
Citrix Support
Inventory and Asset Management.
Provides Blackberry Support.
Provides WLAN Support.
Provide Printer Support.
Alcatel IP Phone Administration.
Setup and Video and Audio Conferencing.
Avaya Administration
Involved in the IT infrastructure and domain migration from Emirates tower to Dubai Health Care City
Deputed for the client HCL Technologies Chennai as Desktop and network administrator.
Attends the user calls and solves all the network and desktop related problems
Submits the monthly report to Team Leader.
Left the company for professional and Financial growth and to take up more responsibility
Worked as network and System administration
Involved in R & D project for developing a biometric device based attendance system
Academic project trainings
•Azure Foundation •ITIL V4 •PMP •Group Certified Information Security Officer •MCP •CompTIA A+ Trainings Attended •Successfully completed trainings on: •CISSP •CCNA •ISMS(Information Security Management System) •IT Risk Management