Centre Manager Operations
Yuva Vikas Training Institute
Total years of experience :18 years, 9 Months
Senior Management,
1)Planning and organizing workloads to ensure deadlines are met within resource constraints.
2) Managing Centre operations, and providing leadership in strategic and operational planning
3) Assess the curriculum and the format in which it is being delivered, and review the accompanying tools and resources.
4) Decision-making, planning, staffing, directing, and controlling.
5) Business Development, Vendor Management, Marketing
6) Prepares and monitors budget for the Center, executive, or student education projects
7) Marketing for identity.
8) Prepares periodic reports, financial statements, and records on center projects, progress, status, or other special reports for management
Designation: Country Head - Retail Operations KSA.
Job responsibility: Involves Supervision, Public relations, Marketing, Profitability, Sales & Service, Business Development, Reporting & Capital requirement. Maintain a positive attitude that promotes teamwork within the organization. Working closely with Hr, Inventory, Merchandisers, Buyers, Area Manager, Marketing, Project & Finance.
Profit & Loss of the business.
Working on Financial budget and focusing on achieving the budget
Interacting with the regional leadership team and responsible for the development of brand strategy.
Controls and manages the level of in-store inventory, new products, visual merchandising, and collateral materials.
Develop Business strategies & action plans. Identifying new revenue streams.
Carry out aging analysis, clearance of non-moving stock, and initiate markdowns.
Maintain the availability and accuracy of stock as per the guidelines and benchmarks laid down by the company.
Responsible for managing a commercial and desirable range that meets sales budgets, margin targets, proposed range mix and customer expectations
Focus on Brand Marketing.
Identify new store opening opportunities.
Ensure thorough and up to date knowledge of the retail industry, including competitors, retail partner performance and consumer trends,
To identify opportunities through consumer insights to drive business performance.
Hiring, Training Store Management team in different areas of Retail Operations, Motivation, Appraising performance, Succession plan & discipline in business in co-ordination with HR dept.
Seasonal event planning based on actual events, or to increase sales or to reduce the stock level in coordination with the marketing dept.
Ensure minimum standards of presentation are maintained throughout the business center in the entire store in the city.
Landmark as Area Retail Manager (Retail Operations of “Splash” in Riyadh Saudi Arabia)
Role and Responsibilities
Complete responsible for Sales and Operations for the region for Large Format Stores. Average size of stores 15, 000 sq/ft. Supervised as team of 400 for a turnover of Sr. 395 mill per annum. Independently handed Sr.150 mil, with 175 team.
Sales
• P&L management, achieving the Financial Targets.
• Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.
• Set store sales target to maximize the sales and profitability.
• Develop sales strategies to drive sales growth in the assigned area.
• Conduct market research to understand competitors and market trends.
• Build sales culture and sale centric atmosphere among the team members.
• Conduct business plan review meetings with Store Management Team.
• Sales forecasting; annual budgeting; scheduling expenditures; analyzing variances; initiating corrective actions
• Will hold responsibility of collections, Inventory management and stock availability.
Manpower management
• Control employee attrition, build and maintain employee morale.
• Provide timely feedback to the sales personnel regarding their performance.
• Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures among staff.
• Identify Training and development inputs required by the store & counter staff to equip them with the skills to understand and fulfill consumer needs.
• Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism.
MIS and Sales / KPI analysis
• Review sales performance of store periodically in terms of the sales as well as relevant retail KPIs
• Bring about changes in operations and sales processes based on the above analysis.
• Ensure timely & accurate information/ communication from the store to the Business Head, pertaining to sales and competition in the area for periodic reviews.
JOB PROFILE Friends Retail Pvt. Ltd (Oct 2005 - July 2006) (Mumbai) India.
Designation: Retail Operations Manager
Implement and monitor strict control procedures in order to avoid shrinkage.
Ensure the stores are structured for service and that the stores appeal to the customers.
Provide clear direction and reinforce desired behavior in the broader business context to all staff across locations. Ensure the effective management, recruitment and development of all people to meet competence requirement.
Train & develop the staff for excellent customer service.
In partnership with the Store Manager, identify business opportunities and generate proposals for action.
Managing the store team against the quality standard and the given store target.
Working on the financial budget.
Providing feedback to Director regarding business performance.
Provide feedback on competitor and event activities.
Manage team members and taking accountability for their performance and delivery of objectives.
Implementation of Health and Safety regulations to maintain a safe working environment.
To train and develop the store team to consistently provide product availability and responsive, efficient, friendly and knowledgeable customer service.
Proactively, develop new and existing customers, by fully utilizing the client's Business proposition.
Exceed the customer's expectations by providing a professional and knowledgeable service, through the development of skills and knowledge of the business sales advisors.
Manage all aspects of visual merchandising to ensure they are of the highest possible standard, both astatically and commercially.
Preparing Sales Analysis & Organizing Administration works.
Stock loss Action Plan Report.
TRAINING & ACHIEVEMENTS
Training in SSECS (Smart Steps to Excellence Customer Service).
Training in Crystal Reports & G.F.I.
‘ABCD’ badge for Excellent Customer Service & Project.
Awarded Certificate of Best Staff for Mega Day in Debenhams.
Certificate for winning ‘SMART CHAMPIONS LEAGUE 2004’