Admin-HR Assistant
MDJ AGRI TRADING
Total years of experience :5 years, 11 Months
• Provides administrative support to ensure efficient operation of the office.
• Provide clerical and administrative support to HR Executives (E.g. Staffing, recruitment, training, orientation, grievances, and performance evaluation)
• Keeping/compiling and updating employees’ records.
• Answers phone calls, schedules meetings, and supports visitors.
• Making calls for the clients/customers for confirmation of their scheduled servicing and coordinating the prices of the parts and services that will be done.
• Filing the job order form and updating the soft copy for reference.
• Checking for the new units received, checking units for delivery, and preparing the tools and papers needed.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Provides information by answering questions and requests.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.
• Contributes to team effort by accomplishing related results as needed.
• Managed complete data entry and customer support function in the offline system, including customer orders, vendor receipts, and invoices.
• Organized data entry of work orders, including purchasing, shipping, receiving, and other administrative tasks.
• Converted documents in PDF format with Adobe Acrobat to reduce the average file size by 42%.
• Ensuring data is backed up and storing hard copies of data in an organized manner to optimize retrieval.
• Maintained database by entering new and updated customer information.
• Maintained data entry quality level to support team productivity and efficiency.
• Contacting potential customers via phone, email, and face-to-face.
• Act as the primary point of contact for customer inquiries and concerns via phone, email, or in-person interactions.
• Making follow-up calls for the prospective client.
• Ensure that all post-installation queries, complaints, and maintenance issues are dealt with in a timely and professional manner.
• Cooperate with various departments to ensure timely updates for clients regarding their orders
• Assisting and gathering the information of all the clients. Make sure that the filing is organized.
• Maintaining client records, and creating marketing strategy and dealing with clients.
• Making itinerary forms and preparing accomplishment form.
• Being proactive in seeking positive feedback from clients, helping gain positive reviews across all of our social media channels to boost the company’s online profile.
• Maintain relations with current customers and identify potential customers.
• Achieving (and exceeding) monthly sales target.
• Reviewing own sales performance, aiming to meet or exceed planned targets.
• Submitting weekly and monthly reports with activities to the sales manager.
• Support sales spare parts staff when needed.
• Conducting market research and identifying sales opportunities.
• Brainstorming and developing ideas for creative marketing campaigns.
Perform failure analysis and conduct repair of failed products. Monitor the repair
input and output; give feedback to the concerned department to serve as
awareness to their members. Attend performance dialogue and production
meetings to discuss every issue encountered and long-term solutions for the
problem.
▪ Responsible for overseeing all activities within a team, deciding how to
approach the task, and developing a plan to accomplish them.
▪ Responsible for keeping track of and structuring various tasks, employees,
and documents.
Reviews quality specifications and technical design documents to provide timely
and meaningful feedback. Participate in complaint investigations, and failure
analysis of returned products and issues resulting in a stop ship/stop production;
document, findings, provide reports /analysis, and document health risk
assessment. Compile and institute quality metrics to present at QIT (Quality
Investigation Team) meetings to trend, recommend and implement corrective
actions and appropriate follow-up when necessary.
▪ Maintained good customer relations by submitting reports promptly.
▪ Provided effective countermeasures through strategic planning.
▪ Sustained the implementation of the countermeasures by regularly
conducting audits while looking for possible improvements.
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