Helpdesk Agent & Coordinator
Diyar United Company
Total years of experience :20 years, 11 Months
Issuing purchase orders for vendor support contract using Oracle system.
Issuing Store Requisitions for the requested equipment related to the project’s implementation.
Coordinate with Stores & Workshop teams to arrange spare parts replacement.
Coordinate with Logistics team for delivery of requested equipment.
Coordinate with technical teams until closing the projects - to get the singed & approved installation reports
Coordinate with technical Teams-Leaders on monthly basis to do the monthly health check “Preventive Measures” required for all of Diyar’s clients.
Follow-up with clients for schedule of the Site visit.
Generating daily, weekly monthly & yearly reports for review.
Created new contacts database for all new & old clients and suppliers using MS-Access & Excel.
Cross-checked available company product database (SAGE) with actual the relevant consignment description and model number with photo of the product.
Re-assigned coding structure for all products as part of new product database (SAGE).
Designed a brand new catalogue for company products of Tools & Hardware division using Adobe Indesign & Photoshop.
Processed sales orders (be it cash or credit) prepared by respective Sales Executives with a high level of accuracy and in time. Provided consistent and timely follow-up on all issues.
Coordinated with the concerned departments on production status of orders, availability of stock to ensure and fulfill delivery commitments.
Coordinated and verified with the Credit Control Division all issues related to customer’s credit standing before processing any order/delivery.
Ensured that both day-end and month-end processing are completed on time and on target.
Organized systematic handling of customers’ files and records as per the Company’s guidelines and ISO procedures.
Prepared timely quotations for enquires received by phone, fax, email and personal visits.
Carry out weekly follow-ups on filing of closed transactions, cross-checking enquiry register with filed quotation requests from customers, assisted in all sales support activities & other related duties along with assigned priorities.
Trained in Microsoft AX Dynamics (new operating system for Sales Support Group).
Updated project's database accordingly, as primary storage / back-up of project related information (Knowledge Management System).
Prepared brochure - from pre-documentation to final printing - based on information received from research team on ongoing projects and follow-up periodical for distribution as part of the company’s products provided to the clients.
Designed base structure template for Company’s brochures to assist & co-ordinate with the Sales Team in creativity & better outlook before final presentation. Supervised inter-departmental tasks handled for Publicity & Media Centre (PMC) other related report issues.
Keep R&D’s inventory stock record monthly supplies needed.
Followed up with daily routine tasks as assigned.
Made routine check on server & client workstation process.
Created new accounts on workstations for fresh users.
Provided on-the-job practical training.
Provided support which includes troubleshooting for desktop environment, network infrastructure & maintenance for smooth & efficient use of workstations.
Configured company user's e-mails accounts / mailing-system backup / dual mail receiving process (via outlook & domain).
Scheduled monthly checks on server updates.
Handled minor tasks for Publicity & Media Centre (PMC) - e.g. mass scanning-copying-printing-binding-lamination).
Proper preparation of hard-copy profiles used frequently for business meetings and presentations.
Followed up with daily routine tasks as assigned.
Worked harmoniously under supervisors and other co-workers.
Worked under pressure when it came to deadlines in order to achieve company awards.
Operated on Windows XP, MS-Office tools for preparing letters, facsimiles, soft-copies for filing system, presentations, e-mail and other related documentation including binding & packaging of proposals samples to/for client’s submissions.
Welcomed guests & clients for top management of the company.
Verbal communication with foreign clients (British / American accent).
Attended calls & forwarding messages to office staff in their absence.
Provided on-the-job practical training.
Logged complaints & their follow ups with relevant complaint nos.
Worked with a team for efficient support of productive output.
Introduced products to customers who visit the stores.
Had excellent salesmanship skills with knowledge of the products
Followed up with complaints, check-ups and delivery status, confirmation & product where-bouts.
Handled road shows & promotions for publicizing the product.
Filed sealed classified documents in orderly manner
Arranged archive-filing system for branch office as per department’s request.
Filled information & coordinated with daily follow-ups regarding advertisements.
Designed cover pages (samples) for client’s review and approval.
Helped out in other miscellaneous office tasks.