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Liana Kfina, Senior Project Management Professional - Business Analyst - Project Performance & Government Service

Liana Kfina

Senior Project Management Professional - Business Analyst - Project Performance & Government Service·Confidential Government

United Arab Emirates

Master's degree, Software Engineering

Work experience

Total years of experience: 24 years, 0 months

Senior Project Management Professional - Business Analyst - Project Performance & Government Service

August 2024 - Present

Confidential Government

Abu Dhabi, United Arab Emirates

August 2024 - Present

Senior Project Management Professional - Business Analyst - Project Performance & Government Service Reengineering
(Aug 2024 - Present)

Key Deliverables:
● Reengineered multiple government service processes: Integrated 23 services and 74 permits into unified frameworks, resulting in streamlined operations and an enhanced user experience.
● Feasibility Study for Development Bank Integration: Conducted an in-depth analysis to transition mortgage services to the Development Bank, optimizing resource utilization and service efficiency.
● Developed Operational Services Framework: Created a comprehensive framework for essential operational services (bank account setup, telecom services, insurance, and compliance certifications), providing streamlined access for investors and aligning with business licensing.
Key Projects:
● ADRA Unified Registration and Licensing Services: Contributed as part of the Business Analyst team to ensure project alignment with the baseline, handling weekly project progress reports to track execution status.
● Consumer Protection Service Reengineering: Supported the redesign to improve accessibility, aligning services with regulatory standards.
● Operational Services Framework Reengineering: Established a unified framework, connecting operational services with relevant licensing types, enhancing the investor experience as part of the post-licensing journey.
Company industry:
Other Business Support Services
Job role:
Information Technology

Senior IT applications and infrastructure Project Manager and Scrum Master

January 2021 - August 2024

Injazat Data Systems (Core42)

Abu Dhabi, United Arab Emirates

January 2021 - August 2024

Key Deliverables:
• Successfully delivered over 40 diverse projects, ensuring timely completion and alignment with organizational goals.
• Managed advanced analytics projects, overseeing the development of over 15 Power BI dashboards to enhance data-driven decision-making.
• Facilitated Agile delivery and CI/CD for key automation platforms, including CPQ, Salesforce, Oracle ERP, HRMS, SharePoint, Sitecore, Planview, timesheet, Coupa Procurement, CLM (SirionOne), and MuleSoft Integration.
• Served as both project and product manager for the development of 'Action Hero, ' a suite of task automation and user productivity tools, employing MS Power Automate, MS Teams, and Robotic Process Automation to ensure smooth integration.
• Program managed crucial Microsoft security projects, such as MFA implementation, Endpoint Manager Intune, SSO, SSPR, VOIP, and Azure Virtual Desktop implementation.
• Delivered significant marketing projects, including the Core42 website revamp and Gitex portal implementation.
• Led project management efforts for the Enterprise Architecture rollout program and CPQ implementation projects.
• Served as a key champion and advanced user/ administrator of Planview PPMPro, Leankit Agile Place, and Project Place, optimizing project portfolio management.

Key Projects:
• Azure Virtual Desktop Implementation (AVD)
• Action Hero - Phase 1 & 2
• Al Markaz Enhancement
• CaptivateIQ Sales Commission Software
• CLM Enhancements 2023 & Implementation - Phase 2
• Cloud42 PlanView Implementation
• CMRO Enhancements
• Consolidation & EPM Implementation
• Core42 Website Revamp
• Coupa Enhancements 2023 & Improvements 2024
• CPQ & Salesforce Improvements 2023 & 2024
• CPQ Implementation - Phase 1 & 2
• Data Advanced Analytics & BI - Phase I & 2
• Enterprise Architecture - Phase 2 Rollout
• G42 Planview Migration
• Integration with G42 HR
• Intune Endpoint Manager Implementation
• MFA Global Enrollment
• Microsoft 365 Security Program: MFA, SSPR, Cloud Identity Protection, Single Sign-On (SSO), Endpoint Management and Protection PoC (MDM| Intune), MS Teams VOIP
• GTM Service Catalogue Implementation
• Proposal Generation Tool PoC
• Robotic Process Automation Implementation - Phase 1 & 2
Company industry:
IT Services
Job role:
Information Technology

Senior IT Agile Project Manager and Agile Business

January 2019 - January 2021

Insurance Authority Federal

Abu Dhabi, United Arab Emirates

January 2019 - January 2021

Key Projects:
• Legislations Management (LM)
• Legislations Platform (LP)
• TRA Compliance and Data Governance
• Tawteen System

Key Deliverables:
• Spearheaded the business analysis efforts for legislation management projects, acting as the primary communication point for stakeholders.
• Directed project activities, ensuring alignment with strategic management vision through effective planning and execution.
• Developed and maintained product roadmaps using the agile MoSCoW prioritization method, aligning with strategic goals.
• Collaborated with the product owner to gather and refine requirements, ensuring the product backlog was comprehensive and prioritized.
• Authored and managed user stories, epics, features, and sprint backlogs using the TFS tool, ensuring clear and actionable deliverables.
• Designed the data governance per the TRA guidelines, ensuring compliance and effective management of data assets.
• Maintained an Agile Requirement Document (ARD), ensuring all project requirements and progress were thoroughly documented.
• Ensured the effective implementation of agile processes, fostering a culture of continuous improvement and efficiency.
• Led daily stand-up meetings to track progress, identify roadblocks, and maintain team alignment.
• Identified and resolved program bugs, significantly enhancing customer satisfaction as evidenced by feedback and interviews.
• Led UAT activities, ensuring that the final product met user needs and expectations before deployment.
Company industry:
Insurance & TPA
Job role:
Information Technology

Head of IT Applications Department (Product Line Manager of the financial, HR and banking applicatio

September 2013 - July 2018

Optimiza

Jordan

September 2013 - July 2018

Key Achievements:
• Increased the number of contracts by 120% since 2013, leading the banking solution department and consistently sustaining GM% (Gross Margin Percentage) year-over-year by 800%.
• Played a pivotal role in implementing the product in 12 banks in Jordan by developing and executing the “AML Connect” Middleware product to generate goAML reports.

Key Deliverables:
• Managed system integration and management consulting in the MENA region by establishing and executing strategic/tactical pre-sales strategies to drive growth and profitability.
• Acted as the principal advisor to the sales team, prospective clients, and existing customers, ensuring seamless implementation of projects within SLA parameters through effective follow-up with support teams.
• Conducted high-quality presentations, demos, pilots, and proof of concepts, and drafted comprehensive technical and financial proposals to support pre-sales activities.
• Enhanced growth and revenue by providing leadership on winning sales strategies and innovative approaches tailored to specific customer requirements.
• Educated sales and pre-sales teams on product value propositions, offering insights on sales strategy, deal qualification, status reporting, solution presentation, and RFP response preparation.
• Developed and maintained rationalized financial services products, including technical write-ups and sales presentations.
• Trained and mentored development teams to align with the product roadmap, focusing on enhancing financial services products based on banking sector market requirements.
• Supported meetings with small to mid-sized business executives that met industry target criteria, facilitating effective client engagement.
• Liaised with government regulators and banks to apply UNODC goAML within the universal aims desired for FATF evaluation.

Key Projects:
• goAML “AML-Connect” for Palestine & Jordan -13 banks
• Core banking upgrade and implementation end to end
• Central Bank Reporting System- Offline Supervision System (OSS)
• File Processing System (FPS)
• Lottery/ Raffle Draw System
• Assets Provisioning and Client Risk Classifications
• Automated Clearing House (ACH)
• Human Resource Management System (HRMS) & Payroll
• Ideal Accountant Products
Company industry:
Other Business Support Services
Job role:
Information Technology

IT Applications Project Manager (PM) and Business Analyst

January 2002 - September 2013

Ministry of Water & Irrigation

Jordan

January 2002 - September 2013

Company industry:
Public Administration
Job role:
Information Technology

Education

Al-Zaytoonah Private University

January 2024

January 2024

Master's degree, Software Engineering

Jordan

Al-Zaytoonah Private University

January 2008

January 2008

Bachelor's degree, Computer Information Systems- CIS

Jordan

Skills

Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
Program Management
Expert
Program Management
Expert
Business Analysis
Expert
Business Analysis
Expert
IT Project Management
Expert
IT Project Management
Expert
Product Management
Expert
Product Management
Expert
Agile Methodology
Expert
Agile Methodology
Expert
Scrum Master
Expert
Scrum Master
Expert
Stakeholder Management
Expert
Stakeholder Management
Expert
Presales & Business Development
Expert
Presales & Business Development
Expert
Risk Management
Expert
Risk Management
Expert
Process Re-engineering
Expert
Process Re-engineering
Expert
Budget Management
Expert
Budget Management
Expert
AML Compliance Governance
Expert
AML Compliance Governance
Expert
Quality Management
Expert
Quality Management
Expert
Training & Development
Expert
Training & Development
Expert
Human Resource Management
Expert
Human Resource Management
Expert
Change Management
Expert
Change Management
Expert
IT Operations Management
Expert
IT Operations Management
Expert

Languages

Arabic
Native Speaker
English
Expert

Memberships

PMI

PMI Memebership - PMP Certified

September 2018

Training and Certifications

Certifications
Military culture Training
Jan 2000
Oracle DBA/PLSQL/forms/reports, National Training Center
Jan 2002
Cambridge Diploma in IT Skills, ITAG- Talal Abu-Ghazaleh & Co. International
Jan 2008
King Abdullah II Award for Excellence in Government, King Abdullah II Center for Excellence
Jan 2008
PHP & MySQL, Falcons Training & Consultation center
Jan 2008
Java GUI Programming & Java Foundation, Falcons Training & Consultation center
Jan 2008
Java Web Standards I, Falcons Training & Consultation center
Jan 2009
ArcGIS 9.2, Jordan Valley Authority
Jan 2009
English Teaching Program: Integrated Skills Levels(3A,3B,4A), American Embassy Amman
Jan 2010
Oracle Database 10g: New Features Overview Seminar Ed2, Compubase International
Jan 2010
Communication skills & Cross Gender Communication, USAID
Jan 2010
X7 water billing system, GFI- Adelior France
Jan 2010
SharePoint 2010 Maintenance, Administration & Development, Microsoft
Jan 2010
SharePoint 2010 Maintenance, Administration & Development, Microsoft
Microsoft® Certified Technology Specialist – MCTS: SharePoint ® 2010, Configuration
Microsoft® Certified IT Professional – MCITP: SharePoint ® 2010, Administrator
Managerial & Behavioral Competencies, SCOPI- Strategic Center for Organizational Performance Improve
Jan 2011
R12 Oracle HRMS System Administration Fundamentals, R12 Oracle General Ledger Management Fundamental
Jan 2012
Investment Plan Financial Model, USAID- Institutional Support and Strengthen Program –ISSP
Jan 2012
6236: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services, Optimiza/ Microsoft
Jan 2012
Java Standard Edition & Java Enterprise Edition, JEE, Final Solutions
Jan 2012
Kaspersky Endpoint Security 8 for Windows, OFFTEC
Jan 2012
Java Jasper Reports & Version Control (SVN), Final Solutions
Jan 2013
Microsoft® Certified Technology Specialist – MCTS: SharePoint ® 2010, Configuration
Microsoft® Certified IT Professional – MCITP: SharePoint ® 2010, Administrator
GITEX 2018 Technology Week scientific conferences attendance (Finance, Digital Marketing, and Health
Project Management: Iterative Methods
Jul 2018
"Agile at Work: Reporting with Agile Charts and Boards"
Jul 2018
Fostering Innovation
Jul 2018
Business Etiquette: Meetings, Meals, and Networking Events
Sep 2018
Body Language and Women at Work
Sep 2018
Body Language for Leaders (2015)
Sep 2018
Succeeding in a New Job
Sep 2018
Microsoft Forms First Look
Sep 2018
Process Improvement Foundations
Nov 2018
Project Management: Technical Projects
Nov 2018
Jeff Dyer on Innovation
Nov 2018
Leading with Innovation
Nov 2018
Risk-Taking for Leaders (2016)
Nov 2018
Breaking Out of a Rut
Nov 2018
Managing Team Creativity
Nov 2018
Leading with Vision
Nov 2018
Modeling Courageous Leadership: Intelligent Disobedience
Nov 2018
Business Etiquette: Phone, Email, and Text
Nov 2018
Creating and Giving Business Presentations
Nov 2018
PowerPoint 2016: Tips and Tricks
Nov 2018
Lean Six Sigma Foundations
Dec 2018
HTML5: Structure, Syntax, and Semantics
Dec 2018
Business Analysis Foundations: Fundamentals (2014)
Jan 2019
Scrum: The Basics
Jan 2019
Agile Requirements Foundations
Jan 2019
Business Analysis Foundations: Competencies
Feb 2019
Business Analysis: Business Benefits Realization
Feb 2019
Business Analyst and Project Manager Collaboration
Feb 2019
Business Analysis Foundations: Business Process Modeling
Feb 2019
Requirements Elicitation and Analysis
Feb 2019
Requirements Elicitation for Business Analysts: Interviews
Feb 2019
Excel Quick Tips (2018)
Feb 2019
Excel Essential Training (Office 365/Microsoft 365)
Feb 2019
Word Essential Training (Office 365/Microsoft 365) (2018)
Feb 2019
PowerPoint Essential Training (Office 365/Microsoft 365) (2018)
Feb 2019
R Programming in Data Science: Setup and Start
Feb 2019
Enterprise Agile: Growing Scrum
Mar 2019
Building the Product and Working with Stakeholders
Mar 2019
Applying Agile MoSCoW Prioritization
Jun 2019
Agile Foundations
Aug 2019
Project Management Foundations: Schedules
Aug 2019
Project Management: Preventing Scope Creep
Aug 2019
Change Management for Projects
Aug 2019
Business Development: Strategic Planning
Aug 2019
Leading in Government
Aug 2019
Strategic Thinking
Aug 2019
Improving Your Focus
Sep 2019
Skills for Inclusive Conversations
Sep 2019
Delivering Bad News Effectively
Sep 2019
Critical Thinking
Sep 2019
Building Resilience
Sep 2019
Getting Things Done
Sep 2019
Teamwork Foundations (2015)
Sep 2019
Communication Foundations
Sep 2019
Building Trust
Sep 2019
Effective Listening
Sep 2019
Writing in Plain English
Sep 2019
Creativity Boot Camp
Sep 2019
Master In-Demand Professional Soft Skills
Sep 2019
Managing Depression in the Workplace
Oct 2019
Business Analysis Foundations
Jan 2020
Azure DevOps First Look
Apr 2020
Design Thinking: Customer Experience
May 2020
UX Deep Dive: Usability Testing
Jun 2020
UX Foundations: Information Architecture
Jun 2020
Engagement Preparation Best Practices for Customer Success Management
Jun 2020
Engagement Evaluation Best Practices for Customer Success Management
Jul 2020
Time Management: Working from Home
Jul 2020
Leading Change
Jul 2020
"Self-Compassion: The Proven Power of Being Kind to Yourself (Blinkist Summary)"
Aug 2020
Project Management Tips
Aug 2020
Microsoft Forms Essential Training
Aug 2020
Driving Change and Anti-Racism
Aug 2020
Embracing Unexpected Change
Aug 2020
Work on Purpose
Sep 2020
Managing Self-Doubt to Tackle Bigger Challenges
Sep 2020
Building Self-Confidence
Sep 2020
Comparing Agile versus Waterfall Project Management
Jan 2021
Project Management Foundations: Risk
Jan 2021
Project Management Simplified
Feb 2021
Characteristics of a Great Scrum Master
Feb 2021
How to Fix Bad Agile
Feb 2021
Leading Virtual Meetings
Feb 2021
Communicating with Empathy
Feb 2021
Introduction to Disciplined Agile
Mar 2021
Introducing the PMBOK® Guide—Seventh Edition
Mar 2021
Managing Experienced Managers
Apr 2021
Cert Prep: Agile Analysis (IIBA®-AAC)
Apr 2021
Five Ways to Control Your Time
Feb 2023
Managing Resources Across Project Teams
Feb 2023
Strategic Planning Foundations
Feb 2023
Project Management Foundations: Ethics (2019)
Feb 2023
Managing Project Stakeholders
Feb 2023
Leading Strategically
Mar 2023
Leading Projects
Apr 2023
Leading Productive Meetings
Apr 2023
Creating Flowcharts for Beginners
Jun 2024
Business Analysis Foundations: Business Process Modeling
Jun 2024
Project Leadership
Jun 2024
Succeeding in Project Management as an Introvert
Jun 2024
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)
Jul 2024
Supply Chain Foundations: Project Management
Jul 2024
Building a Successful Business Analysis Career
Jul 2024
Creating a Culture of Strategy Execution
Jul 2024
Assessing and Improving Strategic Plans
Jul 2024
The Successful Young Leader
Jul 2024
Project Management for Creative Projects
Jul 2024
Facilitating a Collaborative Strategic Planning Session
Jul 2024
Project Management Professional (PMP)®, Project Management Institute, Time Period effective
Sep 2018

Hobbies

  • Reading