Administration Officer
Westford School of Management
Total years of experience :14 years, 6 Months
• Analysing & implementing the trainings required for the faculties.
• Providing training and orientation to the new batch of students and faculties.
• Cordinating with other teams to ensure that there is a smooth transaction of responsibilities
• Providing on the job training for new and existing colleagues.
• prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management
• Providing administrative support to the team.
• Working on committees including academic boards, governing bodies and task groups.
• Drafting and interpreting regulations and dealing with queries and complaints.
• Maintaining high levels of quality assurance
• Contributing to policy and planning.
• Managing budgets and ensuring financial systems are followed.
• Maintains intimate knowledge of departmental standards and procedures.
• Reviews the arrival list daily and assists in preparing and distributing welcome amenities.
• Meets and greets arriving guests and bids them farewell as they leave.
• Attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, he allows guests to speak first and then
• Provides solutions to the customer’s issues or concerns.
• Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
• Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
• Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.
• Monitor or all cash transactions for front desk employees according to bank agreement policies.
• Monitor all front desk and café operations and ensure efficient stock in lobby and café areas and administer all safe deposit boxes for guests prior to check in.
• Perform all check in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction.
• Ensure compliance to all safety rules and regulations and maintain safety for all employees.
• Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.
• Multi-tasking, needs to juggle between receiving calls, faxes and at the same time attending the client or customer present physically in office.
• Maintaining important documents, records, and files in a proper and organized manner.
• To supervise housekeeping, keep in check up-to-date stationary items, eatables and other administrative purposes.
• Co-ordinate between the entire team members of the administrative team as well is also the main co-
Co-ordinator between office visitors and HR’s.
2006-09: B.Sc Catering science and Hotel Management from Bharthiar University.
2004-06: Completed 12th from Kerala State Board.
2003-04: Completed 10th from Central Board of Secondary Education.