LICERIE HERNANDEZ, Virtual Executive Assistant

LICERIE HERNANDEZ

Virtual Executive Assistant

PPW

البلد
الولايات المتحدة - واشنطن - Seattle
التعليم
بكالوريوس, Civil Engineering
الخبرات
13 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 0 أشهر

Virtual Executive Assistant في PPW
  • الولايات المتحدة - واشنطن
  • أشغل هذه الوظيفة منذ يوليو 2021

• Answer phone calls, phone appointments and scheduling estimates or site visit
• Email and SMS Customer Support
• Create and send quotes to prospects
• Google Work Space, Google Sheets, Google drive user
• Knowledgeable in a cloud-based communication app e.g. RingCentral and OpenPhone
• Keep updated the AirTable and CompanyCam App
• Familiarity with Trainual, Hubstaff, Redfin and Zillow
• CRM data entry in service management software platfom e.g. HouseCall Pro, Dunzo and Launch27
• Sales List Making
• Research Potential Commercial Prospects
• Tracking new leads and identifying the source e.g. Google ads, Google search, website, Yarn sign, referral, etc.
• Experience with online meeting, chat/instant messaging software e.g. Zoom, Google Meet, Skype, Whatsapp, Telegram and Voxer

Virtual Assistant - Customer Service/Sales/Chat Support/Ghostwriter/Admin في Confidential
  • إيطاليا - Milan
  • يناير 2021 إلى يونيو 2021

• Entertain customers, build rapport, and develop lasting relationships with customers by making the customer feel good about themselves.
• Aware and selling adult content in OnlyFans website.
• Write literary or journalistic works, speeches, or other texts that are officially credited to another person as the author.
• Write a number of works on behalf of a client, online content, and online proposals.
• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services.
• Has Great Written Communication Skills
• Familiarity with cloud-based communication app e.g. Zoom, Google Meet, Skype, Whatsapp, Telegram and Voxer

Quality Control Coordinator / Document Controller في AL FALAH CONCRETE READY MIX LLC
  • الإمارات العربية المتحدة - أبو ظبي
  • مارس 2018 إلى نوفمبر 2020

* Responsible for creating concrete mix for designing and building infrastructure projects that involve concrete.
* Oversee the execution of construction projects.
* Make informed decisions concerning the use of various types of concrete for specific projects.
* Ensure projects will result in the production of safe structures.
* Prepare Method of Statement and send hardcopy & softcopy of project Prequalification and Technical Submittal to
clients.
* Knowledge in Aconex and Ramco ERP System.
* Ensure work output conforms to specifications and Standard/Code requirements
* Assist with drawing queries from estimation & commercial staff on technical matters regarding the product use and
manufacture.
* Managing the design function and external liaison and maintaining records for specific projects
* Keeping abreast with latest technical knowledge and applying same to the job.
* Coordinate requests made by the manager between support departments.
* Ensure work is carried out to the highest standard and in the interest of the company.
* Safety compliance as per Company’s policies including Health & Safety compliance.
* Document classification, sorting, filing, archiving and retrieval of documents in accordance with Al Falah project document
indexing and filing Quality Control system
* Receive all incoming correspondences, scan and register all incoming technical documentation for engineering and
contractor deliverable documentation
* Ensure that a 24-hour document processing turn-around time is achieved and maintained
* Distribute and file all engineering and contractor or vendor deliverable documentation in accordance with document
management procedures and work instructions
* Ensure that all project documents are checked and submitted on time prior to the documents submission due date
* Receive, update and store requests for information (RFI)
* Carry out handover, close-out and archiving of documentation
* Carry out administrative tasks such as filing, copying, binding, scanning, etc. as required

Purchase Coordinator / Document Controller في PHARMALINK & MEDICINA GROUP
  • الإمارات العربية المتحدة - أبو ظبي
  • نوفمبر 2015 إلى فبراير 2018

* Evaluate suppliers base on things like cost, selection, services, distribution capabilities and availability then communicate
with Purchase Manager
* Negotiate with the company and suppliers, new deal and renegotiate expiring products
* Monitor the ETA and delivery of the products and coordinate with Logistics Team
* Knowledgeable in TEJARI, Oracle and Epicor ERP System
* Conduct inventory weekly, implementing FIFO (first in, first out)
* Follow up with customers after tender submissions.
* Create, release and follow up quotation, declaration Letter, LPO.
* Coordinates with Quotation Department Head regarding the customers LPO’s requirements taking into consideration the
required quantities, quoted price, due date, need by date, manufacturer, country of origin and alternative offer.
* Responsible for LPO receiving, reviewing & acknowledging SEHA/Government/ Private Sector and also tender business
* Prepare Sales Order & Foreign Purchase Order in Epicor ERP System.
* Replying to SEHA/Government Sector and Private Sector customers for their order updates as and when required.
* Ensure all dues and any challenges to obtain declarations within 3-5 working days from the LPO receiving date from the
customer and report to Line Manager.
* Represents the company in suitable and proper manner in all dealings inside and outside the company.

Sales and Supply Chain Coordinator في BROTHER INTERNATIONAL GULF FZE
  • الإمارات العربية المتحدة - دبي
  • مارس 2014 إلى سبتمبر 2015

• Providing sales and administrative support involving efficient and confidential handling of data.
• Provide an important link between Sales Manager and the distributor/customer.
• Good all-round administrative abilities, including a working knowledge of spreadsheets and macros.
• Sales orders, Purchase orders, PASI on SAP and all sales-related paperwork
• Tracking process from order to delivery to ensure that all is in order.
• Coordinating with shipping department for originals documents and shipping documentation.
• Monitor and flag poor performance of key dealer account against sales targets and budget forecasts and initiate corrective action with related Sales Manager
• Updating the status of sales order, purchase order, new SKUs in SAP.
• Maintaining an efficient work environment.
• Arrange dispatch of POP material and printed catalogues to related distributors.
• Coordinate and follow up with accounts department on SOA and take corrective action if necessary.
• Intercompany shipments namely with Singapore, RSA, India and Turkey markets.
• BPW - Business Planning Workshop - coordinate closely with planning department.

Sales Assistant cum Supervisor في LIWA TRADING ENTERPRISES LLC - British Home Shop (BHS)
  • الإمارات العربية المتحدة
  • مارس 2011 إلى مارس 2014

* Understand customer needs and offer solutions and support.
* Organize and coordinate sales representatives schedules
* Research potential leads from business directories, web searches, or digital resources
* Train new sales representatives
* Receive and report on all sales leads
* Supervise sales representatives and assistants
* Answer potential customer questions and follow-up call questions
* Work with sales team when closing sales
* Track weekly, monthly, and quarterly performance and sales metrics
* Meet all sales quotas and goals
* Assist sales representatives and team to meet and exceed goals

الخلفية التعليمية

بكالوريوس, Civil Engineering
  • في University of Batangas
  • مارس 2007
الثانوية العامة أو ما يعادلها, HIGH SCHOOL
  • في Mina De Oro Catholic High School
  • مارس 2003

FIRST YEAR TO FOURTH YEAR

Specialties & Skills

Customer Service
Group Training
Administrative Skills
Sales Coordination
Sales Building
GOVERNMENT
INVENTORY MANAGEMENT
LOGISTICS
ADMINISTRATION
BUDGETING
BUSINESS PLANS
DELIVERY
DOCUMENTATION

اللغات

العربية
متوسط
الانجليزية
متوسط

التدريب و الشهادات

Smart Content Marketing Mastery 2022 (الشهادة)
تاريخ الدورة:
May 2022

الهوايات

  • Painting
    CHAMPION IN PAINTING - CHILDRENS CONGRESS 1995 & 2000