LICERIE HERNANDEZ, Virtual Executive Assistant

LICERIE HERNANDEZ

Virtual Executive Assistant

PPW

Lieu
Etats Unis - Washington - Seattle
Éducation
Baccalauréat, Civil Engineering
Expérience
13 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 0 Mois

Virtual Executive Assistant à PPW
  • Etats Unis - Washington
  • Je travaille ici depuis juillet 2021

• Answer phone calls, phone appointments and scheduling estimates or site visit
• Email and SMS Customer Support
• Create and send quotes to prospects
• Google Work Space, Google Sheets, Google drive user
• Knowledgeable in a cloud-based communication app e.g. RingCentral and OpenPhone
• Keep updated the AirTable and CompanyCam App
• Familiarity with Trainual, Hubstaff, Redfin and Zillow
• CRM data entry in service management software platfom e.g. HouseCall Pro, Dunzo and Launch27
• Sales List Making
• Research Potential Commercial Prospects
• Tracking new leads and identifying the source e.g. Google ads, Google search, website, Yarn sign, referral, etc.
• Experience with online meeting, chat/instant messaging software e.g. Zoom, Google Meet, Skype, Whatsapp, Telegram and Voxer

Virtual Assistant - Customer Service/Sales/Chat Support/Ghostwriter/Admin à Confidential
  • Italie - Milan
  • janvier 2021 à juin 2021

• Entertain customers, build rapport, and develop lasting relationships with customers by making the customer feel good about themselves.
• Aware and selling adult content in OnlyFans website.
• Write literary or journalistic works, speeches, or other texts that are officially credited to another person as the author.
• Write a number of works on behalf of a client, online content, and online proposals.
• Research industry-related topics (combining online sources, interviews and studies)
• Write clear marketing copy to promote our products/services.
• Has Great Written Communication Skills
• Familiarity with cloud-based communication app e.g. Zoom, Google Meet, Skype, Whatsapp, Telegram and Voxer

Quality Control Coordinator / Document Controller à AL FALAH CONCRETE READY MIX LLC
  • Émirats Arabes Unis - Abu Dhabi
  • mars 2018 à novembre 2020

* Responsible for creating concrete mix for designing and building infrastructure projects that involve concrete.
* Oversee the execution of construction projects.
* Make informed decisions concerning the use of various types of concrete for specific projects.
* Ensure projects will result in the production of safe structures.
* Prepare Method of Statement and send hardcopy & softcopy of project Prequalification and Technical Submittal to
clients.
* Knowledge in Aconex and Ramco ERP System.
* Ensure work output conforms to specifications and Standard/Code requirements
* Assist with drawing queries from estimation & commercial staff on technical matters regarding the product use and
manufacture.
* Managing the design function and external liaison and maintaining records for specific projects
* Keeping abreast with latest technical knowledge and applying same to the job.
* Coordinate requests made by the manager between support departments.
* Ensure work is carried out to the highest standard and in the interest of the company.
* Safety compliance as per Company’s policies including Health & Safety compliance.
* Document classification, sorting, filing, archiving and retrieval of documents in accordance with Al Falah project document
indexing and filing Quality Control system
* Receive all incoming correspondences, scan and register all incoming technical documentation for engineering and
contractor deliverable documentation
* Ensure that a 24-hour document processing turn-around time is achieved and maintained
* Distribute and file all engineering and contractor or vendor deliverable documentation in accordance with document
management procedures and work instructions
* Ensure that all project documents are checked and submitted on time prior to the documents submission due date
* Receive, update and store requests for information (RFI)
* Carry out handover, close-out and archiving of documentation
* Carry out administrative tasks such as filing, copying, binding, scanning, etc. as required

Purchase Coordinator / Document Controller à PHARMALINK & MEDICINA GROUP
  • Émirats Arabes Unis - Abu Dhabi
  • novembre 2015 à février 2018

* Evaluate suppliers base on things like cost, selection, services, distribution capabilities and availability then communicate
with Purchase Manager
* Negotiate with the company and suppliers, new deal and renegotiate expiring products
* Monitor the ETA and delivery of the products and coordinate with Logistics Team
* Knowledgeable in TEJARI, Oracle and Epicor ERP System
* Conduct inventory weekly, implementing FIFO (first in, first out)
* Follow up with customers after tender submissions.
* Create, release and follow up quotation, declaration Letter, LPO.
* Coordinates with Quotation Department Head regarding the customers LPO’s requirements taking into consideration the
required quantities, quoted price, due date, need by date, manufacturer, country of origin and alternative offer.
* Responsible for LPO receiving, reviewing & acknowledging SEHA/Government/ Private Sector and also tender business
* Prepare Sales Order & Foreign Purchase Order in Epicor ERP System.
* Replying to SEHA/Government Sector and Private Sector customers for their order updates as and when required.
* Ensure all dues and any challenges to obtain declarations within 3-5 working days from the LPO receiving date from the
customer and report to Line Manager.
* Represents the company in suitable and proper manner in all dealings inside and outside the company.

Sales and Supply Chain Coordinator à BROTHER INTERNATIONAL GULF FZE
  • Émirats Arabes Unis - Dubaï
  • mars 2014 à septembre 2015

• Providing sales and administrative support involving efficient and confidential handling of data.
• Provide an important link between Sales Manager and the distributor/customer.
• Good all-round administrative abilities, including a working knowledge of spreadsheets and macros.
• Sales orders, Purchase orders, PASI on SAP and all sales-related paperwork
• Tracking process from order to delivery to ensure that all is in order.
• Coordinating with shipping department for originals documents and shipping documentation.
• Monitor and flag poor performance of key dealer account against sales targets and budget forecasts and initiate corrective action with related Sales Manager
• Updating the status of sales order, purchase order, new SKUs in SAP.
• Maintaining an efficient work environment.
• Arrange dispatch of POP material and printed catalogues to related distributors.
• Coordinate and follow up with accounts department on SOA and take corrective action if necessary.
• Intercompany shipments namely with Singapore, RSA, India and Turkey markets.
• BPW - Business Planning Workshop - coordinate closely with planning department.

Sales Assistant cum Supervisor à LIWA TRADING ENTERPRISES LLC - British Home Shop (BHS)
  • Émirats Arabes Unis
  • mars 2011 à mars 2014

* Understand customer needs and offer solutions and support.
* Organize and coordinate sales representatives schedules
* Research potential leads from business directories, web searches, or digital resources
* Train new sales representatives
* Receive and report on all sales leads
* Supervise sales representatives and assistants
* Answer potential customer questions and follow-up call questions
* Work with sales team when closing sales
* Track weekly, monthly, and quarterly performance and sales metrics
* Meet all sales quotas and goals
* Assist sales representatives and team to meet and exceed goals

Éducation

Baccalauréat, Civil Engineering
  • à University of Batangas
  • mars 2007
Etudes secondaires ou équivalent, HIGH SCHOOL
  • à Mina De Oro Catholic High School
  • mars 2003

FIRST YEAR TO FOURTH YEAR

Specialties & Skills

Customer Service
Group Training
Administrative Skills
Sales Coordination
Sales Building
GOVERNMENT
INVENTORY MANAGEMENT
LOGISTICS
ADMINISTRATION
BUDGETING
BUSINESS PLANS
DELIVERY
DOCUMENTATION

Langues

Arabe
Moyen
Anglais
Moyen

Formation et Diplômes

Smart Content Marketing Mastery 2022 (Certificat)
Date de la formation:
May 2022

Loisirs

  • Painting
    CHAMPION IN PAINTING - CHILDRENS CONGRESS 1995 & 2000