Lila Mae Cruz

• Assist engineers with material and pipeline documentation and client coordination
• Process purchase orders for local and international suppliers
• Handle procurement, including negotiation and sourcing
• Coordinate gate pass applications for personnel and materials
• Manage client communication
• Arrange international shipments
• Prepare documentation for procured items
• Draft quotations for general inquiries
• Submit proposals via client/vendor portals

-Acted as a virtual secretary to the director and manager, efficiently managing their schedules, emails, and ensuring smooth communication.
-Prepared and presented daily and weekly reports, keeping executives informed on key updates and project progress.
-Developed and designed presentations for meetings, conveying critical information and supporting decision-making processes.
-Oversaw onboarding and training of newly hired employees in the Philippines, ensuring smooth integration and knowledge transfer.
-Monitored and resolved tenant concerns, ensuring timely support and satisfaction.
-Assigned tasks and delegated responsibilities to the appropriate departments to maintain operational efficiency.
-Served as the primary point of contact between executives and local employees, ensuring consistent communication and alignment.
-Handled inbound and outbound calls, addressing client and tenant inquiries professionally and efficiently.
-Built connections with potential clients, creating and distributing housing brochures to generate interest and support sales efforts.

-Handled inbound and outbound calls to address customer inquiries and concerns regarding shipping, tracking, and delivery.
-Managed customer communication via email to provide timely and accurate information on shipment status, ensuring a high standard of service.
-Assisted customers in resolving issues related to misdelivered, lost, or damaged packages by investigating cases and offering effective solutions.
-Coordinated with various departments and hubs to track down missing packages and update delivery statuses, maintaining seamless operations.
-Created formal reports for misdelivered, lost, or damaged packages and communicated with the respective hub for further action and resolution.
-Processed and documented detailed information on customer cases to ensure accurate records and follow-ups.
-Ensured quality customer service by addressing inquiries promptly and accurately, helping maintain customer satisfaction and loyalty.