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Lilian Njenga, Guest Service Agent

Lilian Njenga

Guest Service Agent·Fairmont Hotel palm jumeirah

United Arab Emirates

Diploma, Hospital Management

Work experience

Total years of experience: 2 years, 5 months

Guest Service Agent

January 2024 - Present

Fairmont Hotel palm jumeirah

Dubai, United Arab Emirates

January 2024 - Present

*Welcoming customers upon entrance and confirming reservations.
*Answering the phone and make reservations, taking and distributing messages or mail and redirecting calls.
*Responding to complaints and finding the appropriate solution.
*Understanding customer’s needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Kiriri Women's University

August 2021

August 2021

Diploma, Hospital Management

Kenya

Skills

Good customerservice
Intermediate
Good customerservice
Intermediate
Hardworking
Intermediate
Hardworking
Intermediate
Resilient
Expert
Resilient
Expert
Self-driven
Expert
Self-driven
Expert