Front Of House Shift Leader
Al Tayer Group
Total years of experience :11 years, 6 Months
• Building a great team and retaining them.
• Communicating openly and honestly to all Caffe Nero team members.
• Offer Friendly Service and Excellent Speed of Service and Queue Management.
• Providing 1st class standards.
• Maximizing top line sales and deliver on bottom line results.
• Being the role model for upholding Caffe Nero coffee standards every day.
Barista
• Preparing or serving hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
• Cleaning and sanitizing work areas, utensils, or equipment.
• Cleaning service and seating areas.
• Checking temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
• Describing menu items to customers or suggest products that might appeal to them.
• Ordering, receiving, and stocking supplies or retail products.
• Providing customers with product details, such as coffee blend and preparation descriptions.
• Receiving and processing customer payments.
• Serving prepared foods, such as muffins, biscotti, or bagels.
BRANCH
•Received payment by cash, credit cards, vouchers, or automatic debits.
•Issued receipts, refunds, credits, or change due to customers.
•Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Greeted customers entering establishments •Learnt menu items and be able to describe them appropriately to guests.
•Took beverage and food orders and deliver beverages and food in a timely manner.
•Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Received payment by cash, credit cards, vouchers, or automatic debits.
• Issued receipts, refunds, credits, or change due to customers.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greeted customers entering establishments •Learnt menu items and be able to describe them appropriately to guests.
• Took beverage and food orders and deliver beverages and food in a timely manner.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service
NAIROBI KENYA
•Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo services and catering •
•Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
•Serving as liaison between the customer and various departments.
•Soliciting sales of new or additional services.
•Operating office equipment inclusive of air to ground radio, computers and terminals as necessary.
•Providing pricing and delivery information, processes orders, and prepares cash reports.
•Setting up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.
•Proving customers with knowledge of the hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.
KENYA
•Increased sales volume and reached targets through the years I worked
•Ordering of stock and monitored the stock levels
•Received calls and solved problem through the phone and ensuring the customer is satisfied
•Obtained client information by answering telephone calls and verifying information.
•Determined eligibility by comparing client information to requirements.
•Established policies by entering client information; confirming pricing.
•Informed clients by explaining procedures; answering questions; providing information.
•Maintained communication equipment by reporting problems.
•Maintained and improved quality results by adhering to standards and guidelines; recommending improved procedures.
EXP MOMENTUM KENYA
•Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
•Trained all incoming sales team members.
•Supported the sales team in writing proposals and closing contracts.
•Negotiated prices, terms of sales and service agreements.
•Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
•Created effective messaging using language, graphics and marketing collateral.
•Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
•Completed and maintained accurate and organized records, documents and reports.
Food and beverage theory, Customer service, Ethics and integrity, Product knowledge
Level 1: Marketing, Business Administration and Management, Information communication Technology, Principle and practice of selling, Research Methods, International Business Communication Level 2: Public relationship, Marketing management, Quantitative techniques, Advertisement, Sales and sales management