Bayt.com
Lina AlHartani, Customer Care Manager

Lina AlHartani

Customer Care Manager

شركة أحمد عبد الواحد

Location
Saudi Arabia
Education
Bachelor's degree, counceling & guadance
Experience
16 years, 6 Months

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Work Experience

Total years of experience :16 years, 6 Months

Customer Care Manager at شركة أحمد عبد الواحد
  • Saudi Arabia - Jeddah
  • My current job since April 2020

مديرة قسم العناية بالعملاء ومركز الاتصال ، مسؤولة عن شكاوى وزارة التجارة وحلها ، عمل التقارير الاسبوعية و الشهرية عن مراكز الصيانة في المملكة، حل مشاكل العملاء ومتابعتها،
وضع الخطط و الاستراتيجيات لحل المشاكل وتطوير العمل..

Customer service supervisor at Zahid Tractor
  • Saudi Arabia - Jeddah
  • January 2018 to May 2018

Manages the call center operation for in-bound, out-bound activities, Supervises the sales assistants activities, Communicate leads and enquiries to concerned department .

sales admin at zahid Tractor
  • Saudi Arabia - Jeddah
  • December 2014 to January 2018

sales management and billing and do all shipping procedures, insurance and coordination with all branches.

Manager at Mayolina cake
  • Saudi Arabia - Jeddah
  • January 2006 to August 2017

كانت مسؤولياتي كشريكه في تأسيس مايولينا كيك ، اداره كافه الاقسام المتعلقه بشؤون الموظفين و الاشراف على تدريبهم و علاقات العملاء ، بالاضافه لعملي كشيف في صناعه و انتاج مختلف انواع الحلويات وتكوين الوصفات المعتمده في المحل بشهادات معتمده من شركه ويلتون الامريكيه .

ادارة at مركز طبي
  • Saudi Arabia - Jeddah
  • March 2010 to February 2011

عملت مشرفة عامة على كافة الاقسام ومسؤولة العلاقات العامة وشؤون الموظفين

Education

Bachelor's degree, counceling & guadance
  • at جامعة البتراء الاردنية
  • September 2016

counceling & guidance, PR , problem solving, communication

Diploma, Computer
  • at Future training center
  • December 1999

Excel, PowerPoint, access, word

Bachelor's degree, توجيه و ارشاد نفسي
  • at جامعة البنات الاردنية الاهلية سابقا - جامعة البتراء حاليا.
  • July 1999

Counseling and guidance

Specialties & Skills

Communication Skills
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Management
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Sales
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Developments
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Administration
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fast learning
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solving problems
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operating
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communication skills and persuasion
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coordinate
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complete assignments on time
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receptions
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marketing
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negotiation
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personal counseling
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mail
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problem solving
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office administration
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operation
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mental health counseling
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typing
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sales coordination
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logistics
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writing
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mobile
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marketing communications
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outlook
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office management
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orientation
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planning
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purchasing
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office work
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operations management
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people management
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order
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tourism
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supervising
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staff training
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office operations
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warehousing operations
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sales representatives
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logistics management
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teamwork
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microsoft powerpoint
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team leadership
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marketing management
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logistics planning
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order entry
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material handling
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receiving
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purchasing management
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purchasing negotiations
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اللغة الانجليزية
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wholesale sales
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supply chain management
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wholesale
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maintenance management
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maintenance services
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maintenance planning
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operational hr
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operating systems
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marketing operations
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time management
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succession planning
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organizational development
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performance management
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team management
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store management
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system administration
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

MS Excel Advanced 2010 (Certificate)
Date Attended:
May 2016
Valid Until:
January 9999
building and empowering underperformers (Training)
Training Institute:
zahid training center
Date Attended:
November 2015
Duration:
8 hours
body language course (Training)
Training Institute:
zahid learning center
Date Attended:
November 2015
Duration:
4 hours
Terex Cranes Products & Sales Tools (Training)
Training Institute:
zahid learning center
Date Attended:
November 2015
Duration:
16 hours
Finance For Non Financial Employees (Training)
Training Institute:
zahid Learning Center
Date Attended:
October 2015
Duration:
9 hours
Decision Makign & Problem Solving (Certificate)
Date Attended:
August 2015
Valid Until:
January 9999
Dealing with Difficult People (Certificate)
Date Attended:
September 2015
Valid Until:
January 9999
Critical Thinking & Problem Solving (Certificate)
Date Attended:
August 2015
Valid Until:
January 9999
Email Writing Etiquette (Certificate)
Date Attended:
January 2015
Valid Until:
January 9999
MS Excel Intermediate (Certificate)
Date Attended:
April 2015
Valid Until:
January 9999
Overcoming Procrastination (Certificate)
Date Attended:
September 2015
Valid Until:
January 9999
NMB Awareness Session (Training)
Training Institute:
NMB Awareness Session
Date Attended:
April 2015
Duration:
1 hour
SAP Orientation Essentials (Training)
Training Institute:
SAP Orientation Essentials
Date Attended:
April 2015
Duration:
4 hours

Hobbies

  • travil - reading - cordinate - innovation - learning
  • reading,travel,learning and development.