Head of Access to Adherence and Homecare (Greater MENA) |
Axios International
Total years of experience :8 years, 11 Months
Head of the department of Homecare Managing 30 Medical teams including Nurses, Pharmacists, physiotherapists,
physicians, psychologists, and nutritionists.
• Development of the Department vision, business strategy, objectives, and targets in line with internal and external
stakeholders.
• Operate an effective risk management framework.
• Set targets and monitor the performance of Managers and their teams.
• Innovative new solutions and services based on real needs.
• Monitoring all running programs in partnership and support with other greater MENA department
• Stablish and manage a charitable Pharmacy chain.
• 3 years maintaining Patient project profitability.
• 3 years Achieve substantial Budgeted Revenues with a 116% performance rate
• 4-year Pass regulator Audit DHA & MOH.
• Publication of patient Adherence & Home care programs
New Pharmacy branches’ operational setup
• Plan, implement, and manage the overall long-term business success strategy
• Develop policies and procedures and a Business Operational plan
• Direct communication with health authorities and Pass regulatory Audit.
• Pharmacy Team management and Monthly rotation
• Distributor and charity management
• Manage operational budgets to promote profitability
• Manage relationships with external partners and vendors
• Manage the clinical activities
• Monitor the customer experience activities
• Develop UAE, KSA, Oman and Bahrain Cluster business strategy, objectives, and targets in line with internal and
external stakeholders.
• Leads area of specialization (medication adherence, education, Remate care support service & digital service) within
a geographic region (UAE&KSA)
• Set targets and monitor the performance of Managers and their teams.
• Monitoring 15 running programs in the Cluster
• Stablish charitable Pharmacy chain.
• 3 years maintaining Patient project profitability.
• 3 years Achieve substantial Budgeted Revenues with 116% performance rate
• 4-year Pass regulator Audit DHA & MOH.
• Lead and implement DUPHAT 2021, 2020 Awarded best Booth company.
• Publication of patient Adherence programs
3 years maintaining Patient project profitability.
• Design health Insurance patient programs
• 4-year design and implement medical event
• Managing Patient programs with more than 1000 patients
• Founder member of Internal Audit communities
• Founder member of C.P.R. communities
• DUPHAT 2019 Lead and Organized a successful first patient forum with 100% patient attendees
• Maintains confidentiality and integrity in all communication.
• Clearly articulates the purpose of the program to physicians/patients and other team members
• Proactively responds to client/
Communicate and consult with doctors and nurses to improve patient treatment and update the doctors with newer
medications in the market.
• Supervise the ordering and safe storage of medical products.
• Reviewing operations of the Pharmacy for compliance with policies, laws, and regulations.
• Promoting sales and developing the business.
• Supervising and dispensing medications and other pharmaceutical products.
• Follow up with the register of controlled drugs for legal and stock control purposes.
• Advising patients of any adverse side-effects of medicines or potential interactions with other medicines/treatments.
• Manage inventory, maintain records and prepare monthly reports.
• Deal sensitively and confidentially with patient's needs and communicate
• effectively, both orally and in writing.
• Maintain full control over delivering, stocking, and labeling medicine and other products and monitor their condition
to prevent expiring or deterioration.
• Establish and maintain effective working relationships with patients, other employees, and the public.
• Provides training to Pharmacy students, training pharmacists and new D.H.A.
Accurately dispensing drugs to patients according to a doctor's prescription.
• Checking prescriptions for errors & making sure they are appropriate for patients.
• Measuring, packaging, labeling, and recording medications issued to patients.
• Instructing patients on how to use medications, side effects, and storage.
• Answering questions from patients and staff about medicines.
• Ensuring the accuracy of all prescriptions, products, and services supplied.
• Helping to develop the Pharmacy's electronic discharge system.
• Talking to regular patients to see how their treatment is going.
• Communicating with customers sympathetically and supportively.
• Giving private consultations when required.
• Maintaining pharmaceutical stock, creating inventories, and ordering more drugs
Responsible for all medication, maternity, dental and optical approval with limited time and qualitative approval
• Responsible for receiving telephone calls and e-mails from members, answering member's inquiries and problem-
solving with outstanding customer service.
• Coordinate with the regional team on K.S.A., Lebanon, Qatar, Kuwait, and Egypt and provide all needed approval and
inquiries with limited time and accurate information.
• Experience on I.C.D. 9 and 10 codes on processing the information.
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