Lina Direche

Global Motors Dealership (Authorized Multi-Brand: Toyota, Lexus, Mercedes-Benz) — Batna, Algeria

Spearheaded showroom B2C luxury retail sales and B2B corporate vehicle fleet contracts, exceeding personal sales targets by an average of 18% quarterly.

Delivered elite, high-touch consultative services to VIP clients and business owners, presenting specialized technical overviews of SUV, luxury sedan, and commercial lineups.

Managed the complete sales cycle from initial guest welcoming and comprehensive test-drive coordination to vehicle option customization and final invoice processing.

Structured tailored automotive financing, insurance packages, and trade-in valuation agreements in close alignment with internal finance managers.

Consistently achieved a Customer Satisfaction Index (CSI) score of 97.5% through seamless delivery handovers and meticulous post-purchase retention cycles.

Welcomed walk-in showroom visitors, conducted detailed discovery conversations to qualify buying intent, budget, and preference, and pitched relevant models.

Maintained an active CRM sales database, generating over 40+ high-quality organic leads monthly via outbound networking, digital inquiries, and local referrals.

Coordinated flawlessly with the pre-delivery inspection (PDI) and logistics teams to ensure immaculate vehicle condition and detailing prior to delivery day.

Monitored showroom vehicle inventory levels and regional demand spikes, advising procurement on popular trim levels, color configurations, and option packages.

Achieved 'Top Sales Advisor of the Month' twice by closing key multi-car retail packages for private family networks.